We are gearing up for a project starting mid-2025 and are looking for candidates, interest in joining NSC in the not too distant future. If you are thinking about making a change, but not quite ready to do so. Please review the JD below and apply online. We will reach out to you once we're ready to start recruitment activities. The Onsite Support Engineer is responsible for providing end user support, hands and feet support and working with business users & multiple stakeholders to ensure efficient support to business without impacting business. The role will require hands-on experience of support. Experience with Microsoft desktop operating system and Windows application deployment, configuration, and management. Windows Client Administration. Build and install PCs, telephone systems, wireless networks, and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure. Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance. Identify, log and resolve technical problems with software applications or network systems. Identify potential changes and system improvements to present to technical teams for consideration and implementation. Collaborate with Technology team members to ensure efficient operation of the organization’s desktop computing environment. Where required, administer, and resolve issues with associated end-user workstation network software products. Receive and respond to incoming calls, messages, and/or work orders regarding desktop problems. Basic experience in supporting networks devices and servers in business environment. Ensure that work is carried out within agreed service levels. Explain and document technical issues in a clear way to technical teams, business stakeholders. Have proven track record of working with technologies from Microsoft Intune (Autopilot), SCCM, VMWare Horizon, Intune etc. Proactive and passionate of EUC, with strong interpersonal skills and excellent time management skills Strong capabilities in Windows 10 / Windows 11 support, migration & Deployment. If necessary, liaise with third-party support and PC equipment vendors. Perform related duties consistent with the scope and intent of the position. Hands on Experience End to End Desktop/Laptop life cycle management. Experience and desire to work in a Global delivery environment. Communication and Analytical skills Provide technical support to clients on-site, resolving hardware, software, and network issues. Install, configure, and maintain computer systems and related equipment. Diagnose and troubleshoot technical problems using analytical and problem-solving skills. Train and educate clients on how to use new technologies and software. Document technical issues and solutions for future reference. Maintain a positive and professional attitude while interacting with clients. Stay up to date with the latest technology trends and advancements. Bachelor's degree in Computer Science, Information Technology, or a related field (may not be required in all cases). Minimum 3 years of experience up to 5 years of experience, in technical support, preferably in an onsite environment. Strong understanding of computer hardware, software, and networking concepts. Excellent communication and interpersonal skills to build rapport with clients. Ability to work independently and solve problems effectively. Excellent time management and organizational skills. Valid driver's license and willingness to travel to client sites (preferred). Experience with specific industry-related technologies. Certifications in relevant technical fields (CompTIA A+, Network+, etc.). Bilingual or multilingual skills (country specific local language skills-preferred). Technical Experience The Tech-bar/OSS support member should have strong technical knowledge and hands-on experience on below technologies Microsoft Client OS (Win 10, 11) Active Directory & it's services, DHCP, DNS Print and File share services Hardware Break-fix Patch Management Show more Show less

We are gearing up for a project starting mid-2025 and are looking for candidates, interest in joining NSC in the not too distant future. If you are thinking about making a change, but not quite ready to do so. Please review the JD below and apply online. We will reach out to you once we're ready to start recruitment activities. The Onsite Support Engineer is responsible for providing end user support, hands and feet support and working with business users & multiple stakeholders to ensure efficient support to business without impacting business. The role will require hands-on experience of support. Experience with Microsoft desktop operating system and Windows application deployment, configuration, and management. Windows Client Administration. Build and install PCs, telephone systems, wireless networks, and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure. Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance. Identify, log and resolve technical problems with software applications or network systems. Identify potential changes and system improvements to present to technical teams for consideration and implementation. Collaborate with Technology team members to ensure efficient operation of the organization’s desktop computing environment. Where required, administer, and resolve issues with associated end-user workstation network software products. Receive and respond to incoming calls, messages, and/or work orders regarding desktop problems. Basic experience in supporting networks devices and servers in business environment. Ensure that work is carried out within agreed service levels. Explain and document technical issues in a clear way to technical teams, business stakeholders. Have proven track record of working with technologies from Microsoft Intune (Autopilot), SCCM, VMWare Horizon, Intune etc. Proactive and passionate of EUC, with strong interpersonal skills and excellent time management skills Strong capabilities in Windows 10 / Windows 11 support, migration & Deployment. If necessary, liaise with third-party support and PC equipment vendors. Perform related duties consistent with the scope and intent of the position. Hands on Experience End to End Desktop/Laptop life cycle management. Experience and desire to work in a Global delivery environment. Communication and Analytical skills Provide technical support to clients on-site, resolving hardware, software, and network issues. Install, configure, and maintain computer systems and related equipment. Diagnose and troubleshoot technical problems using analytical and problem-solving skills. Train and educate clients on how to use new technologies and software. Document technical issues and solutions for future reference. Maintain a positive and professional attitude while interacting with clients. Stay up to date with the latest technology trends and advancements. Bachelor's degree in Computer Science, Information Technology, or a related field (may not be required in all cases). Minimum 3 years of experience up to 5 years of experience, in technical support, preferably in an onsite environment. Strong understanding of computer hardware, software, and networking concepts. Excellent communication and interpersonal skills to build rapport with clients. Ability to work independently and solve problems effectively. Excellent time management and organizational skills. Valid driver's license and willingness to travel to client sites (preferred). Experience with specific industry-related technologies. Certifications in relevant technical fields (CompTIA A+, Network+, etc.). Bilingual or multilingual skills (country specific local language skills-preferred). Technical Experience The Tech-bar/OSS support member should have strong technical knowledge and hands-on experience on below technologies Microsoft Client OS (Win 10, 11) Active Directory & it's services, DHCP, DNS Print and File share services Hardware Break-fix Patch Management Show more Show less

We are gearing up for a project starting mid-2025 and are looking for candidates, interest in joining NSC in the not too distant future. If you are thinking about making a change, but not quite ready to do so. Please review the JD below and apply online. We will reach out to you once we're ready to start recruitment activities. The Onsite Support Engineer is responsible for providing end user support, hands and feet support and working with business users & multiple stakeholders to ensure efficient support to business without impacting business. The role will require hands-on experience of support. Experience with Microsoft desktop operating system and Windows application deployment, configuration, and management. Windows Client Administration. Build and install PCs, telephone systems, wireless networks, and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure. Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance. Identify, log and resolve technical problems with software applications or network systems. Identify potential changes and system improvements to present to technical teams for consideration and implementation. Collaborate with Technology team members to ensure efficient operation of the organization’s desktop computing environment. Where required, administer, and resolve issues with associated end-user workstation network software products. Receive and respond to incoming calls, messages, and/or work orders regarding desktop problems. Basic experience in supporting networks devices and servers in business environment. Ensure that work is carried out within agreed service levels. Explain and document technical issues in a clear way to technical teams, business stakeholders. Have proven track record of working with technologies from Microsoft Intune (Autopilot), SCCM, VMWare Horizon, Intune etc. Proactive and passionate of EUC, with strong interpersonal skills and excellent time management skills Strong capabilities in Windows 10 / Windows 11 support, migration & Deployment. If necessary, liaise with third-party support and PC equipment vendors. Perform related duties consistent with the scope and intent of the position. Hands on Experience End to End Desktop/Laptop life cycle management. Experience and desire to work in a Global delivery environment. Communication and Analytical skills Provide technical support to clients on-site, resolving hardware, software, and network issues. Install, configure, and maintain computer systems and related equipment. Diagnose and troubleshoot technical problems using analytical and problem-solving skills. Train and educate clients on how to use new technologies and software. Document technical issues and solutions for future reference. Maintain a positive and professional attitude while interacting with clients. Stay up to date with the latest technology trends and advancements. Bachelor's degree in Computer Science, Information Technology, or a related field (may not be required in all cases). Minimum 3 years of experience up to 5 years of experience, in technical support, preferably in an onsite environment. Strong understanding of computer hardware, software, and networking concepts. Excellent communication and interpersonal skills to build rapport with clients. Ability to work independently and solve problems effectively. Excellent time management and organizational skills. Valid driver's license and willingness to travel to client sites (preferred). Experience with specific industry-related technologies. Certifications in relevant technical fields (CompTIA A+, Network+, etc.). Bilingual or multilingual skills (country specific local language skills-preferred). Technical Experience The Tech-bar/OSS support member should have strong technical knowledge and hands-on experience on below technologies Microsoft Client OS (Win 10, 11) Active Directory & it's services, DHCP, DNS Print and File share services Hardware Break-fix Patch Management Show more Show less

To secure on time invoice registration for goods and services enjoyed and maintain an accurate Accounts Payable Ledger Accounts Payable Sub-ledger integrity - account reconciliations, Vendor payment accuracy - review aging profile; follow up on, arrange for settlement or allocate payments; investigate and resolve vendor queries Reporting “in dispute” accounts and as required to monitor AP performance Accurate vendor invoice processing Maintaining vendor and internal relations to ensure vendor accounts do not fall overdue or the company’s account with the vendor being put “on hold” Maintaining a high quality Accounts Payable (AP) sub-ledger on Navision having been being designated the principle point of contact for a specific vendor list i.e. Contractor Accounts - EMEA and APAC. Receipting invoices received i.e., checking the vendor invoices received, printing them off and filing them as in process to avoid duplicate processing (Daily) Verifying invoices received i.e., checking vendor existence, checking the billing entity, checking PO quoted and exists, checking goods receipted (GR), amounts match the PO or are covered by to PO (for partial PO call offs), checking the currencies match and the bank account payee details are quoted on the invoice or vendor card, checking the computation/completeness on the invoice, etc. (Daily) Maintaining the query register and pursuing the process for handling incomplete and unverified invoices received for processing (Daily) Registering the invoice on the AP sub-ledger (Daily) Sorting and filing the posted invoices (Daily) Credit note application for credit notes received to clear disputed vendor invoices registered (Daily) Signing off / reconciling designated vendor accounts with respect their status on the AR sub-ledger - with respect to unpaid balances, unapplied payments / credit notes and any other irregular open item postings on the account. (Weekly) Ensuring vendors are notified of invoices deemed in dispute promptly - requiring Regular calls and emails to key contacts in the vendor accounts payable unit Attending to queries raised by vendors Liaising with the internal teams to ensure queries are solved timeously Notifying vendor accounts designated of rejected invoices - invoices not registered as a result of being incomplete, unverified or inaccurate. (Daily) Escalating key vendor accounts designated as “in dispute” after own efforts have been unsuccessful in resolving vendor queries internally. (Daily) Maintaining the AP Error Report i.e., it must be up-to-date; reflect accurate comments based on own inquiries. (Daily) Prepare the Payment Proposal List - a list of invoices to be paid which fall due during the week with a value date up to the next Sunday of the week (if this task is applicable). (Weekly) Clearing Unallocated Payments (payment made and confirmed by the Vendor issued Vendor Statement as an overpayment or memo as due for refund) to a designated Balance Sheet / Suspense Account. (Weekly) Reconciling vendor statements to AP ledger and escalating any material findings or differences (Weekly) and/or issuing periodic important vendor statements to designated vendor accounts for the confirmation of balances. (Monthly) B Com/M Com/ MBA Finance/Accounting Technician or Diploma in Accounting / Bookkeeping or Part-qualified ACMA/CA/ACCA Show more Show less

NSC Global is currently looking for a NOC Engineer (L1) to join our growing company. NSC Global provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Our goal is to partner with world-class enterprises, helping them become more agile, create commercial advantage and build quality through design, deployment, support and management of their global IT communications. NSC Global is a US Cisco Global Gold Certified Partner with a corporate headquarters in London, UK and a US headquarters in New York, NY. Please review our website at www.nscglobal.com for more information on our organization. Purpose of Role To be responsible for delivering in line to Network solutions ensuring fulfilment of SLAs for NSC Global managed service customers and to manage all aspects of the network in both the NSC Global data centres and remote local networks, with the main objective to minimise unplanned downtime to the production infrastructure. Key Competencies Autonomy - Perform day- to-day activities under routine and continuous supervision with minor discretion in resolving problems or enquiries without frequent reference to others. Influence - Ensure regular interaction with and may influence immediate colleagues and liaise with other teams as and when required. Ensure more influence in own domain including off-shore and on-shore team in network support to NSC Global end-users/clients. Complexity - responsible to perform a range of varied work activities in a variety of structured environments (24X7 supports, working outside of shift hours) including working towards/on monitoring and management, data updation, network security, auditable working practices and operational procedures and perform site health checks. Business skills - demonstrate ability to understand and use of appropriate methods, tools and applications having rational and organised approach to work. Able to plan, work in a team, schedule and monitor own work within short time horizons. To absorb technical information when it is presented systematically and applies it effectively. Awareness of health and safety issues. To implicate practical experience of service desk systems. To find and propose solutions to service impacting problems and documenting all activities within the corporate tool set. To ensure that all changes to production systems are made using appropriate Change Control in accordance with NSC Global procedures and changes are carefully considered and have appropriate back-out plans for regression. To maintain a high standard of technical project delivery and associated documentation. Primary Responsibilities To provide 1st level support and triage, taking ownership of Incident and Problem cases. To ensure prompt and efficient resolution of incidents, meeting SLA requirements. To maintain an up to date record of network diagrams, inventory databases and equipment specifications related to the customer's services, including updates to the knowledge base. To carry out technical investigations on user logged cases relating to user permission issues (TACACS), performance issues, investigating and service requests. To deliver audit and evidence requirements for shift routines, management configuration reviews, TACACS audits, Security Vulnerability audits, evidencing and remediation actions. To provide the capability to develop and deliver reporting to Service Management teams in line with Link Utilisation, availability and capacity reporting from ITNM, reporting- Switch port, Ad hoc, Cisco working, long running tickets and general case management. QualificationsSC - IT, BCS, BCA, Bachelor Degree, 3 years diploma (BSC - electrical preferred). Experience 1-3 Years of relevant experience Professional skills Basic Skill - Cisco Routing / Switching; Familiar - Checkpoint + Juniper, Load Balancer. Essentials - Cisco CCNA/CCDA or above. Desirable - VPN Technologies and Encryption, load balancer solution including F5, and Cisco CSS, ; Cisco PIX/ASA firewalls, Cisco VPN concentrators, Cisco Unified Call manager, Unity and UC products, Cisco Wireless portfolio, Microsoft Windows 2000/2003 Server/Exchange, Ciscoworks, Net usage, Cisco ACS, TACACS, RADIUS and MPLS & VRF’s, Checkpoint CCSA, GCSE's/O levels. Additional competencies Communication Clear, presentable and excellent communication skill orally and in writing at all levels to initiate and develop effective dialogue with colleagues. Working Together able to work in a team, plan, present, schedule & monitor own work according to team’s need and project requirement. Commitment well organised, disciplined and practical approach. Persuasiveness willing to work under routine supervision to identify and resolving complex issues and to advise and formulate strategies Analytical Ability able to grasp new concepts, approaches and systems. Identifies purpose and objectives & Implements decision and evaluates results. Good problem solving skills. Creativity willing to and motivated enough to develop new ideas, unique and novel solutions to problems and to absorb technical information when it is presented systematically and to apply it effectively. Job Motivation high level of interest and enthusiasm for job responsibilities and can do attitude. Show more Show less

NSC Global is currently looking for a Desktop Support Engineer to join our growing company. NSC Global provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Our goal is to partner with world-class enterprises, helping them become more agile, create commercial advantages and build quality through design, deployment, support and management of their global IT communications. NSC Global is a US Cisco Global Gold Certified Partner with a corporate headquarters in London, UK and a US headquarters in Mason, OH. Please review our website at www.nscglobal.com for more information on our organization Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security and systems groups. May require an associate’s degree in a related area or 7+ years of experience in the field or in a related area. Familiar with a variety of fields’ concepts, practices, and procedures. Rely on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. Typically reports to a project leader or manager. A wide degree of creativity and latitude is expected. Position Description Install, upgrade, support and troubleshoot Windows OS and Microsoft Office, Apple, Mac, iPhones, iPads, and any other authorized desktop applications Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment Performs general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment Performs remedial repairs on computers, laptops, printers and any other authorized peripheral equipment Customize desktop hardware to meet user specifications and site standards Performs work in compliance within specified warranty requirements Returns defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to ensure proper spare parts levels Safely package equipment for branches and arrange for the transport of the equipment Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) or notebooks that have authorized access to the network When the restoration is beyond the scope of the computers, laptops, printers and any other authorized peripheral equipment the Desktop Support Engineers will escalate the issue/problem to proper tier 3 support team member Develop trends by monitoring and analyzing incoming calls, problems and support requests Dealing with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support Engineers Provide user data and application recovery Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software Use tools and methodologies to load, copy and customize operating system configurations for deployment Responsible for tracking hardware and software inventory Familiarize end users with basic software, hardware and peripheral device operation Take ownership and responsibility of queries, issues and problems assigned to the Desktop Support Engineers Works with vendor support contacts to resolve technical issues within the desktop environment Escalate issues and involve experts wherever required to resolve issues as quickly as possible Works with other IT team members regarding new branch builds and upgrades Dealing with queries by following departmental procedures for fault resolution Operates within, enforces, and suggests modifications and additions to desktop standards and guidelines Arranges for and/or prepares equipment for shipping/receiving Maintains IT records and tracking for area of responsibility Ensures that the supported customer accurately completes the approved work request with the date and time of submission Develop sound understanding of IT operations and related applications and IT systems as well as business related processes and procedures Develop technical knowledge of each system within company profile and specialized knowledge of certain nominated areas Maintain adequate knowledge of operating systems and application software used to provide a high level of support Maintains and consistently demonstrates a general knowledge of company guidelines, processes, practices and procedures Skill/Ability Knowledge Excellent technical knowledge of PCs and desktop hardware. Working technical knowledge of current protocols, operating systems and standards. Ability to operate tools, components and peripheral accessories. Microsoft Certified Technology Specialist essential A+ experience Software and Hardware Troubleshooting Windows OS experience Apple, Mac, iPhone, iPad Routers, switches and firewall experience Microsoft Office support TCP/IP Enterprise Backup Software Working knowledge of SMS, AD, Exchange 2007/2010 and remote-control tools Knowledge of all software applications used within the organization Professional image and grooming Self-confidence and interpersonal skills Analytical and problem-solving skills Good communication (both verbal and written) skills Planning and organizing skills Good administration management skills Strong listening skills Able to operate effectively in a team environment with both technical and nontechnical team members Able to operate with minimal supervision Able to manage time effectively, set priorities appropriately, schedule calls Able to maintain professional demeanor under stress Able to operate within customer standard operating procedures Soft Skills Thought Process Able to understand technical concepts and can develop ways to help others learn. Ability to solve complex problems with innovative solutions. Ability to manage multiple priorities. Ability to quickly and proactively gain an understanding of the client's business problems and deliver solutions and recommendations to solve. Interpersonal Excellent customer service, technical, organizational, and communication skills -- in person and on the phone; effective listening and team orientation. Able to persuade, influence and negotiate with staff and vendors in critical situations. Able to motivate others and work cooperatively in a group to achieve common goals. Physical Able to sit at a desk and grasp writing instruments. Able to manipulate fingers to perform keyboard strokes on a computer. Mobile between buildings. Must also be able to lift 40lbs without issue and move it from under a desk to a cart and vice versa. Show more Show less

Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security and systems groups. May require an associate s degree in a related area or 7+ years of experience in the field or in a related area. Familiar with a variety of fields concepts, practices, and procedures. Rely on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. Typically reports to a project leader or manager. A wide degree of creativity and latitude is expected. Position Description: Install, upgrade, support and troubleshoot Windows OS and Microsoft Office, Apple, Mac, iPhones, iPads, and any other authorized desktop applications Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment Performs general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment Performs remedial repairs on computers, laptops, printers and any other authorized peripheral equipment Customize desktop hardware to meet user specifications and site standards Performs work in compliance within specified warranty requirements Returns defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to ensure proper spare parts levels Safely package equipment for branches and arrange for the transport of the equipment Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) or notebooks that have authorized access to the network When the restoration is beyond the scope of the computers, laptops, printers and any other authorized peripheral equipment the Desktop Support Engineers will escalate the issue/problem to proper tier 3 support team member Develop trends by monitoring and analyzing incoming calls, problems and support requests Dealing with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support Engineers Provide user data and application recovery Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software Use tools and methodologies to load, copy and customize operating system configurations for deployment Responsible for tracking hardware and software inventory Familiarize end users with basic software, hardware and peripheral device operation Take ownership and responsibility of queries, issues and problems assigned to the Desktop Support Engineers Works with vendor support contacts to resolve technical issues within the desktop environment Escalate issues and involve experts wherever required to resolve issues as quickly as possible Works with other IT team members regarding new branch builds and upgrades Dealing with queries by following departmental procedures for fault resolution Operates within, enforces, and suggests modifications and additions to desktop standards and guidelines Arranges for and/or prepares equipment for shipping/receiving Maintains IT records and tracking for area of responsibility Ensures that the supported customer accurately completes the approved work request with the date and time of submission Develop sound understanding of IT operations and related applications and IT systems as we'll as business related processes and procedures Develop technical knowledge of each system within company profile and specialized knowledge of certain nominated areas Maintain adequate knowledge of operating systems and application software used to provide a high level of support Maintains and consistently demonstrates a general knowledge of company guidelines, processes, practices and procedures Skill/Ability Knowledge: Excellent technical knowledge of PCs and desktop hardware. Working technical knowledge of current protocols, operating systems and standards. Ability to operate tools, components and peripheral accessories. Microsoft Certified Technology Specialist essential A+ experience Software and Hardware Troubleshooting Windows OS experience Apple, Mac, iPhone, iPad Routers, switches and firewall experience Microsoft Office support TCP/IP Enterprise Backup Software Working knowledge of SMS, AD, Exchange 2007/2010 and remote-control tools Knowledge of all software applications used within the organization Professional image and grooming Self-confidence and interpersonal skills Analytical and problem-solving skills Good communication (both verbal and written) skills Planning and organizing skills Good administration management skills Strong listening skills Able to operate effectively in a team environment with both technical and nontechnical team members Able to operate with minimal supervision Able to manage time effectively, set priorities appropriately, schedule calls Able to maintain professional demeanor under stress Able to operate within customer standard operating procedures Soft Skills : Thought Process: Able to understand technical concepts and can develop ways to help others learn. Ability to solve complex problems with innovative solutions. Ability to manage multiple priorities. Ability to quickly and proactively gain an understanding of the clients business problems and deliver solutions and recommendations to solve. Interpersonal: Excellent customer service, technical, organizational, and communication skills -- in person and on the phone; effective listening and team orientation. Able to persuade, influence and negotiate with staff and vendors in critical situations. Able to motivate others and work cooperatively in a group to achieve common goals. Physical: Able to sit at a desk and grasp writing instruments. Able to manipulate fingers to perform keyboard strokes on a computer. Mobile between buildings. Must also be able to lift 40lbs without issue and move it from under a desk to a cart and vice versa.

NSC Global is currently looking for a NOC Engineer (L1) to join our growing company. NSC Global provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Our goal is to partner with world-class enterprises, helping them become more agile, create commercial advantage and build quality through design, deployment, support and management of their global IT communications. NSC Global is a US Cisco Global Gold Certified Partner with a corporate headquarters in London, UK and a US headquarters in New York, NY. Please review our website at www.nscglobal.com for more information on our organization. Purpose of Role: To be responsible for delivering in line to Network solutions ensuring fulfilment of SLAs for NSC Global managed service customers and to manage all aspects of the network in both the NSC Global data centres and remote local networks, with the main objective to minimise unplanned downtime to the production infrastructure. Responsibilities Key Competencies: Autonomy Perform day- to-day activities under routine and continuous supervision with minor discretion in resolving problems or enquiries without frequent reference to others. Influence Ensure regular interaction with and may influence immediate colleagues and liaise with other teams as and when required. Ensure more influence in own domain including off-shore and on-shore team in network support to NSC Global end-users/clients. Complexity responsible to perform a range of varied work activities in a variety of structured environments (24X7 supports, working outside of shift hours) including working towards/on monitoring and management, data updation, network security, auditable working practices and operational procedures and perform site health checks. Business skills demonstrate ability to understand and use of appropriate methods, tools and applications having rational and organised approach to work. Able to: plan, work in a team, schedule and monitor own work within short time horizons. To absorb technical information when it is presented systematically and applies it effectively. Awareness of health and safety issues. To implicate practical experience of service desk systems. To find and propose solutions to service impacting problems and documenting all activities within the corporate tool set. To ensure that all changes to production systems are made using appropriate Change Control in accordance with NSC Global procedures and changes are carefully considered and have appropriate back-out plans for regression. To maintain a high standard of technical project delivery and associated documentation. Primary Responsibilities: To provide 1 st level support and triage, taking ownership of Incident and Problem cases. To ensure prompt and efficient resolution of incidents, meeting SLA requirements. To maintain an up to date record of network diagrams, inventory databases and equipment specifications related to the customers services, including updates to the knowledge base. To carry out technical investigations on user logged cases relating to user permission issues (TACACS), performance issues, investigating and service requests. To deliver audit and evidence requirements for shift routines, management configuration reviews, TACACS audits, Security Vulnerability audits, evidencing and remediation actions. To provide the capability to develop and deliver reporting to Service Management teams in line with: Link Utilisation, availability and capacity reporting from ITNM, reporting- Switch port, Ad hoc, Cisco working, long running tickets and general case management. Qualifications Qualifications: SC IT, BCS, BCA, Bachelor Degree, 3 years diploma (BSC electrical preferred). Experience: 1-3 Years of relevant experience Professional skills: Basic Skill - Cisco Routing / Switching; Familiar - Checkpoint + Juniper, Load Balancer. Essentials Cisco CCNA/CCDA or above. Desirable VPN Technologies and Encryption, load balancer solution including F5, and Cisco CSS, ; Cisco PIX/ASA firewalls, Cisco VPN concentrators, Cisco Unified Call manager, Unity and UC products, Cisco Wireless portfolio, Microsoft Windows 2000/2003 Server/Exchange, Ciscoworks, Net usage, Cisco ACS, TACACS, RADIUS and MPLS & VRF s, Checkpoint CCSA, GCSEs/O levels. Additional competencies : Communication: Clear, presentable and excellent communication skill orally and in writing at all levels to initiate and develop effective dialogue with colleagues. Working Together: able to work in a team, plan, present, schedule & monitor own work according to team s need and project requirement. Commitment: well organised, disciplined and practical approach. Persuasiveness: willing to work under routine supervision to identify and resolving complex issues and to advise and formulate strategies Analytical Ability: able to grasp new concepts, approaches and systems. Identifies purpose and objectives & Implements decision and evaluates results. Good problem solving skills. Creativity: willing to and motivated enough to develop new ideas, unique and novel solutions to problems and to absorb technical information when it is presented systematically and to apply it effectively. Job Motivation: high level of interest and enthusiasm for job responsibilities and can do attitude.

NSC Global is a globally active IT consultancy in the Network and IT Support fields, supporting large-scale clients in increasing their IT infrastructure efficiency. To bolster our growth, we are currently looking for a Solutions Consultant aligned with our global accounts . The Solution Consultant s role is to oversee, promote and qualify NSC s full portfolio of services into global accounts as well as to solution, present and articulate complex services solutions in response to customer demand, business and technical requirements. Responsibilities Manage inputs from a variety of stakeholders, typically involving contributions from sales, solutions, finance, legal and delivery to manage service solutions & bids Compiling and reviewing service solution & bid response content, ensuring all services are included in the final price to the customer, ensuring timely delivery of compliant and commercially sound bids Fully documenting the service obligations and assumptions included in service solutions & bids Prepare the cost and pricing models for service solutions & bids, adhering to model standards Contributing to the service solution & bid library by proposing improvements Understand and resolve complex technical, strategic and business issues Qualifications Proven experience in a client facing technical solutions role working with large to medium size Enterprise and Service Providers to provide technical solutions Experience in services led consultancy for Systems Integrators or outsourcer with a focus on services. Experience building maintenance solutions. Direct vendor & partner support models Experience with Managed Services solution building. Including service desk, technical operational, monitoring and management & IMAC services. Experience in designing and helping sell high-value technology solutions. Experience in managed resourcing service creation. Have thorough understanding of market, competition in the field of IT Service integration and Telecom Experience with a global solution selling portfolio which includes: Network and or Desktop Experience at Pre-sales level Experience Field Services, Integrated Service Desks, Intelligent Dispatch Remote Monitoring and Management, Network Management, Performance Management Maintenance Solutions ranging from Labour Only, Depot Services (Parts Only), Full Parts and Labour, Custom Solutions Staff Augmentation, Outsourcing, Resource Solutions as a Service General knowledge of the following is an advantage, but not needed in full: End user Service, Managed Services LAN, WAN, SDWAN, Intelligent Edge, IOT, Data Centre and Unified Communications Wireless, Indoor/Outdoor Surveys, Installations Logistics including Staging, Depot, Procurement and Fulfilment, IOR/EOR, Equipment as a Service

Overview NSC Global is currently looking for a NOC Engineer (L1) to join our growing company. NSC Global provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Our goal is to partner with world-class enterprises, helping them become more agile, create commercial advantage and build quality through design, deployment, support and management of their global IT communications. NSC Global is a US Cisco Global Gold Certified Partner with a corporate headquarters in London, UK and a US headquarters in New York, NY. Please review our website at www.nscglobal.com for more information on our organization. Purpose of Role: To be responsible for delivering in line to Network solutions ensuring fulfilment of SLAs for NSC Global managed service customers and to manage all aspects of the network in both the NSC Global data centres and remote local networks, with the main objective to minimise unplanned downtime to the production infrastructure. Responsibilities Key Competencies: Autonomy – Perform day- to-day activities under routine and continuous supervision with minor discretion in resolving problems or enquiries without frequent reference to others. Influence – Ensure regular interaction with and may influence immediate colleagues and liaise with other teams as and when required. Ensure more influence in own domain including off-shore and on-shore team in network support to NSC Global end-users/clients. Complexity – responsible to perform a range of varied work activities in a variety of structured environments (24X7 supports, working outside of shift hours) including working towards/on monitoring and management, data updation, network security, auditable working practices and operational procedures and perform site health checks. Business skills – demonstrate ability to understand and use of appropriate methods, tools and applications having rational and organised approach to work. Able to: plan, work in a team, schedule and monitor own work within short time horizons. To absorb technical information when it is presented systematically and applies it effectively. Awareness of health and safety issues. To implicate practical experience of service desk systems. To find and propose solutions to service impacting problems and documenting all activities within the corporate tool set. To ensure that all changes to production systems are made using appropriate Change Control in accordance with NSC Global procedures and changes are carefully considered and have appropriate back-out plans for regression. To maintain a high standard of technical project delivery and associated documentation. Primary Responsibilities: To provide 1 st level support and triage, taking ownership of Incident and Problem cases. To ensure prompt and efficient resolution of incidents, meeting SLA requirements. To maintain an up to date record of network diagrams, inventory databases and equipment specifications related to the customer's services, including updates to the knowledge base. To carry out technical investigations on user logged cases relating to user permission issues (TACACS), performance issues, investigating and service requests. To deliver audit and evidence requirements for shift routines, management configuration reviews, TACACS audits, Security Vulnerability audits, evidencing and remediation actions. To provide the capability to develop and deliver reporting to Service Management teams in line with: Link Utilisation, availability and capacity reporting from ITNM, reporting- Switch port, Ad hoc, Cisco working, long running tickets and general case management. Qualifications Qualifications: SC – IT, BCS, BCA, Bachelor Degree, 3 years diploma (BSC – electrical preferred). Experience: 1-3 Years of relevant experience Professional skills: Basic Skill - Cisco Routing / Switching; Familiar - Checkpoint + Juniper, Load Balancer. Essentials – Cisco CCNA/CCDA or above. Desirable – VPN Technologies and Encryption, load balancer solution including F5, and Cisco CSS, ; Cisco PIX/ASA firewalls, Cisco VPN concentrators, Cisco Unified Call manager, Unity and UC products, Cisco Wireless portfolio, Microsoft Windows 2000/2003 Server/Exchange, Ciscoworks, Net usage, Cisco ACS, TACACS, RADIUS and MPLS & VRF’s, Checkpoint CCSA, GCSE's/O levels. Additional competencies : Communication: Clear, presentable and excellent communication skill orally and in writing at all levels to initiate and develop effective dialogue with colleagues. Working Together: able to work in a team, plan, present, schedule & monitor own work according to team’s need and project requirement. Commitment: well organised, disciplined and practical approach. Persuasiveness: willing to work under routine supervision to identify and resolving complex issues and to advise and formulate strategies Analytical Ability: able to grasp new concepts, approaches and systems. Identifies purpose and objectives & Implements decision and evaluates results. Good problem solving skills. Creativity: willing to and motivated enough to develop new ideas, unique and novel solutions to problems and to absorb technical information when it is presented systematically and to apply it effectively. Job Motivation: high level of interest and enthusiasm for job responsibilities and can do attitude.

Overview We are gearing up for a project starting mid-2025 and are looking for candidates, interest in joining NSC in the not too distant future. If you are thinking about making a change, but not quite ready to do so. Please review the JD below and apply online. We will reach out to you once we're ready to start recruitment activities. The Onsite Support Engineer is responsible for providing end user support, hands and feet support and working with business users & multiple stakeholders to ensure efficient support to business without impacting business. The role will require hands-on experience of support. Responsibilities Experience with Microsoft desktop operating system and Windows application deployment, configuration, and management. Windows Client Administration. Build and install PCs, telephone systems, wireless networks, and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure. Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance. Identify, log and resolve technical problems with software applications or network systems. Identify potential changes and system improvements to present to technical teams for consideration and implementation. Collaborate with Technology team members to ensure efficient operation of the organization’s desktop computing environment. Where required, administer, and resolve issues with associated end-user workstation network software products. Receive and respond to incoming calls, messages, and/or work orders regarding desktop problems. Basic experience in supporting networks devices and servers in business environment. Ensure that work is carried out within agreed service levels. Explain and document technical issues in a clear way to technical teams, business stakeholders. Have proven track record of working with technologies from Microsoft Intune (Autopilot), SCCM, VMWare Horizon, Intune etc. Proactive and passionate of EUC, with strong interpersonal skills and excellent time management skills Strong capabilities in Windows 10 / Windows 11 support, migration & Deployment. If necessary, liaise with third-party support and PC equipment vendors. Perform related duties consistent with the scope and intent of the position. Hands on Experience End to End Desktop/Laptop life cycle management. Experience and desire to work in a Global delivery environment. Communication and Analytical skills Provide technical support to clients on-site, resolving hardware, software, and network issues. Install, configure, and maintain computer systems and related equipment. Diagnose and troubleshoot technical problems using analytical and problem-solving skills. Train and educate clients on how to use new technologies and software. Document technical issues and solutions for future reference. Maintain a positive and professional attitude while interacting with clients. Stay up to date with the latest technology trends and advancements. Qualifications Bachelor's degree in Computer Science, Information Technology, or a related field (may not be required in all cases). Minimum 3 years of experience up to 5 years of experience, in technical support, preferably in an onsite environment. Strong understanding of computer hardware, software, and networking concepts. Excellent communication and interpersonal skills to build rapport with clients. Ability to work independently and solve problems effectively. Excellent time management and organizational skills. Valid driver's license and willingness to travel to client sites (preferred). Experience with specific industry-related technologies. Certifications in relevant technical fields (CompTIA A+, Network+, etc.). Bilingual or multilingual skills (country specific local language skills-preferred). Technical Experience : The Tech-bar/OSS support member should have strong technical knowledge and hands–on experience on below technologies: Microsoft Client OS (Win 10, 11) Active Directory & it's services, DHCP, DNS Print and File share services Hardware Break-fix Patch Management

Overview The Onsite Engineer provides end-user Onsite Support and will resolve issues that cannot be resolved remotely. Onsite support must lead to higher local resolution of incidents and requests, and improved productivity / improved customer satisfaction. All round IT professional with good communication skills, Maintains and build relationships with end-users on location IT professional with good communication skills Knowledge of cloud imaging processes through Microsoft InTune Onsite involvement in hardware inventory tracking and registration of all assets used Perform onsite Installation, Moves, Adds and Changes (IMAC) as requested by users on sites. Providing a customer focused IT support to the business, ensuring a responsive and informed service and coordination of site related IT activities Active user interaction and handling of IT related user questions and issues during site visits. Coordination and resolution of local site issues and General & local facilities Identifying recurring incidents and be proactive in proposing resolutions to reduce the number of incidents, where possible (Local Incident) Mgt. Manage incidents on campus site level Basic network knowledge Organize productivity meetings on dispatch sites based on agreed schedule Local language and English CEFR B2 (written and verbal) Responsibilities Work Experience: More than 24 months Field incoming help requests from end users via both telephone and work orders in a courteous manner Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue Build rapport and elicit problem details from help desk customers Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution Other skills: Ability to advise and to present to one or more customer staff. Monitor and control daily service call activity, utilization, inventory levels and service levels. Exceptional customer service Advanced knowledge in Customer Service Aptitude Resolving technical problems with hardware, software and connectivity. Troubleshooting customer issues while maintaining agreed upon service levels for customer contact and resolve Participate in the configuration and support of internal systems. Ability to work effectively with Logistics Adherence to assigned schedule Adhering to documented policies, procedures and processes for nsc that are specific to the service. Clear and concise documentation of all customer interaction within appropriate CRM tool. Able to function in a team environment Maintain knowledge levels as industry enhancements occur Support installation and implementation of connectivity and high-end systems products Continuous improvement of service delivery. Qualifications Sound knowledge of: Advanced knowledge in Computer Hardware Advanced knowledge in Common Software applications Advanced knowledge in Microsoft Operating system Proficient knowledge in Printer Hardware Proficient knowledge in configuring and troubleshooting networking, wireless and VPN features of end-user devices Proficient knowledge in Ticketing software Microsoft Office & Office 365 applications PC\Laptop hardware PC\Laptop peripherals, including printers Mobile devices Awareness of; Active Directory Exchange Apple OS Network and server hardware and components IT qualifications may include: A+ Certification; Baseline OEM Certifications which include any of the following, depending on assignment: Dell Desktop/Laptop, HP Desktop/Laptop/Printer, Lenovo Desktop/Laptop, Lexmark Printer, IBM Printer, Server + PC\Laptop OEM Maintenance Certification CompTIA A+ Certification Microsoft Certified IT Professional (MCITP) certification in desktop area Microsoft Office Specialist (MOS) certification

Overview The Onsite Engineer provides end-user Onsite Support and will resolve issues that cannot be resolved remotely. Onsite support must lead to higher local resolution of incidents and requests, and improved productivity / improved customer satisfaction. All round IT professional with good communication skills, Maintains and build relationships with end-users on location IT professional with good communication skills Knowledge of cloud imaging processes through Microsoft InTune Onsite involvement in hardware inventory tracking and registration of all assets used Perform onsite Installation, Moves, Adds and Changes (IMAC) as requested by users on sites. Providing a customer focused IT support to the business, ensuring a responsive and informed service and coordination of site related IT activities Active user interaction and handling of IT related user questions and issues during site visits. Coordination and resolution of local site issues and General & local facilities Identifying recurring incidents and be proactive in proposing resolutions to reduce the number of incidents, where possible (Local Incident) Mgt. Manage incidents on campus site level Basic network knowledge Organize productivity meetings on dispatch sites based on agreed schedule Local language and English CEFR B2 (written and verbal) Responsibilities Work Experience: More than 24 months Field incoming help requests from end users via both telephone and work orders in a courteous manner Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue Build rapport and elicit problem details from help desk customers Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution Other skills: Ability to advise and to present to one or more customer staff. Monitor and control daily service call activity, utilization, inventory levels and service levels. Exceptional customer service Advanced knowledge in Customer Service Aptitude Resolving technical problems with hardware, software and connectivity. Troubleshooting customer issues while maintaining agreed upon service levels for customer contact and resolve Participate in the configuration and support of internal systems. Ability to work effectively with Logistics Adherence to assigned schedule Adhering to documented policies, procedures and processes for nsc that are specific to the service. Clear and concise documentation of all customer interaction within appropriate CRM tool. Able to function in a team environment Maintain knowledge levels as industry enhancements occur Support installation and implementation of connectivity and high-end systems products Continuous improvement of service delivery. Qualifications Sound knowledge of: Advanced knowledge in Computer Hardware Advanced knowledge in Common Software applications Advanced knowledge in Microsoft Operating system Proficient knowledge in Printer Hardware Proficient knowledge in configuring and troubleshooting networking, wireless and VPN features of end-user devices Proficient knowledge in Ticketing software Microsoft Office & Office 365 applications PC\Laptop hardware PC\Laptop peripherals, including printers Mobile devices Awareness of; Active Directory Exchange Apple OS Network and server hardware and components IT qualifications may include: A+ Certification; Baseline OEM Certifications which include any of the following, depending on assignment: Dell Desktop/Laptop, HP Desktop/Laptop/Printer, Lenovo Desktop/Laptop, Lexmark Printer, IBM Printer, Server + PC\Laptop OEM Maintenance Certification CompTIA A+ Certification Microsoft Certified IT Professional (MCITP) certification in desktop area Microsoft Office Specialist (MOS) certification