Onsite IT Support Engineer

You will be playing a crucial role as an Onsite Support Engineer for an upcoming project starting mid-2025. In this role, your primary responsibility will be to provide end user support, hands-on assistance, and collaborate with various stakeholders to ensure efficient support without disrupting business operations. Your hands-on experience in supporting Microsoft desktop operating systems, Windows applications deployment, configuration, and management will be vital for the success of this role. Key Responsibilities: - Installing and configuring PCs, telephone systems, wireless networks, and peripheral devices related to desktop infrastructure. - Maintaining and troubleshooting installed PCs, networks, and peripherals. - Identifying, logging, and resolving technical issues with software applications and network systems. - Proposing potential changes and system improvements for consideration and implementation. - Collaborating with the Technology team to ensure the smooth operation of the organization's desktop computing environment. - Providing support for network devices and servers in a business environment. - Documenting technical issues clearly and explaining them to technical teams and business stakeholders. - Demonstrating a proven track record of working with technologies like Microsoft Intune, SCCM, VMWare Horizon, and Intune. - Being proactive and passionate about End User Computing (EUC) with strong interpersonal and time management skills. - Supporting Windows 10/11 in terms of support, migration, and deployment. - Liaising with third-party support and vendors when necessary. - Managing the end-to-end lifecycle of desktops/laptops. - Working in a global delivery environment and possessing excellent communication and analytical skills. Requirements: - Bachelor's degree in Computer Science, Information Technology, or a related field. - 3 to 5 years of experience in technical support, preferably in an onsite environment. - Strong understanding of computer hardware, software, and networking concepts. - Excellent communication and interpersonal skills. - Ability to work independently and solve problems effectively. - Proficiency in managing time and organizational tasks. - Valid driver's license and willingness to travel to client sites. - Certifications in relevant technical fields (CompTIA A+, Network+, etc.). - Bilingual or multilingual skills are preferred. Technical Experience: - Strong knowledge and hands-on experience in Microsoft Client OS (Windows 10, 11). - Familiarity with Active Directory, DHCP, DNS, print and file share services, hardware break-fix, and patch management.,