Money Officer

• Handle front-desk banking operations, ensure timely service delivery, and resolve customer queries efficiently.
• Support sales through product promotion, need identification, and cross-selling of banking services.

Primary Responsibilities:

• Accept and process retail/commercial deposits, withdrawals, loan payments, and CASA account transactions.
• Maintain and reconcile cash drawer in accordance with bank policies, ensuring accuracy in cash handling and periodic check batching.
• Buy/sell currency from the vault as needed to maintain adequate cash levels.
• Assist with ordering, receiving, verifying, and distributing cash; manage excess cash and mutilated currency handovers.
• Count, package, and reconcile currency and coins as per bank standards.
• Support dual-control procedures during cash transactions and vault operations.
• Handle teller functions related to safety deposit locker access.
• Ensure all financial transactions comply with operational and regulatory guidelines.

Additional Responsibilities:

• Maintain strict confidentiality of customer and bank information.
• Answer customer queries and direct unresolved issues to appropriate departments.
• Participate as a team player in daily operations, coordinating workflow to ensure efficiency.
• Support branch operations such as bank opening/closing and general customer service.
• Represent the bank positively to customers and maintain strong professional relationships.
• Guide customers on digital banking options and assist in onboarding them to digital platforms.
• Contribute to customer experience enhancement through proactive service and assistance.
• Maintain and update customer traffic surveys for operational and service improvement.

Required work experience

• Industry: BFSI/Telecom/Any Industry
• Role: Executive/Officer

Key Performance Indicators: Cash Handling Accuracy, Transaction Volume, Teller Balancing Rate, Customer Service Score, Average Transaction Time, Cross-Sell Conversion Rate, Compliance Adherence, Queue Time Management, Documentation Accuracy, Digital Banking Support, Dual Control Compliance, Report Submission Timeliness

Required Competencies:

• ownership and accountability for results
• Customer-centric mindset and actions
• adept at handling digital business apps and software
• hard work and detail-orientation
• eager to learn and grow as a banking professional
• positive mindset, ethical and high integrity
• Bias for Action and Urgency

Required Knowledge:

• Product/domain knowledge
• Familiarity with Digital applications
• Target Market Knowledge - Local Area geography familiarity
• Ability to do detailed data collection/recording

Required Skills:

• Professional Communication - Regional language proficiency, verbal and written fluency, soft-spoken
• Relationship Management - Client-Centric Approach, respectful
• Business tact Negotiations - resolving Conflict

Required abilities

Physical:

• Physical fitness
• Mental agility
• Ability to do extensive field travel/work
• Ability to handle work pressure and demanding clients

Other:

• track record of past employment
• Positive reference check and clear civil report

Work Environment Details: 100% - Office

Specific requirements

• Travel: Low

Other details

• Time Constraints: Flexibile workhours as per business requirement

Compliance Related:

• Aherence to Code of Conduct policy of the bank
• Non-disclosure of confidential information about bank, clients
• Responsible handling of bank assets s.a. ID Card, SIM, Marketing material, digital devices, Receipt book etc.
• Ensure adherence to all bank policies, procedures, and regulations.
• Conduct regular audits of tellers' currency for accuracy and compliance.