MIS and Quality Lead

Shashwath Solution

3 - 8 years

5 - 9 Lacs

pune

Posted:1 hour ago| Platform:

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Skills Required

quality audit oracle fusion quality assurance oracle fusion financials finance accounts receivable accounts payable oracle leadership quality gl oracle e-business suite general ledger oracle financials plsql servicenow mis fa oracle apps

Work Mode

Work from Office

Job Type

Full Time

Job Description

ACL Digital is seeking an experienced MIS and Quality Lead to compile and analyze support metrics for monthly reviews, drive continuous improvement, and ensure high-quality service delivery for our Oracle Managed Services project. The role involves collaborating closely with client leads to manage small enhancements based on team capacity and oversee the quality assurance processes.

Responsibilities:

Compile and analyze support metrics for monthly reviews

Collaborate closely with client leads to drive continuous improvement
Manage small enhancements based on team capacity
Oversee quality assurance processes to ensure high-quality service delivery
Develop and maintain MIS reports and dashboards to provide insights into service performance
Conduct regular quality audits and identify areas for improvement
Ensure compliance with industry best practices and client procedures
Provide training and support to team members to enhance quality and performance.

Must-Have:

Strong analytical skills with experience in metrics-driven continuous improvement
Proven experience in quality assurance and MIS reporting
Excellent coordination and communication skills
Ability to work independently and manage multiple priorities
Strong problem-solving and analytical skills.

Good-to-Have:

Familiarity with Oracle EBS and/or Oracle Fusion Finance support metrics
Experience in using support management tools like ServiceNow
Knowledge of quality assurance frameworks and best practices.

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Shashwath Solution

Information Technology

Bangalore

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MIS and Quality Lead