Posted:9 hours ago|
Platform:
Work from Office
Full Time
ACL Digital is seeking an experienced MIS and Quality Lead to compile and analyze support metrics for monthly reviews, drive continuous improvement, and ensure high-quality service delivery for our Oracle Managed Services project. The role involves collaborating closely with client leads to manage small enhancements based on team capacity and oversee the quality assurance processes.
Responsibilities:
Compile and analyze support metrics for monthly reviews.Collaborate closely with client leads to drive continuous improvement.Manage small enhancements based on team capacity.Oversee quality assurance processes to ensure high-quality service delivery.Develop and maintain MIS reports and dashboards to provide insights into service performance.Conduct regular quality audits and identify areas for improvement.Ensure compliance with industry best practices and client procedures.Provide training and support to team members to enhance quality and performance.
Must-Have:
Strong analytical skills with experience in metrics-driven continuous improvement.Proven experience in quality assurance and MIS reporting.Excellent coordination and communication skills.Ability to work independently and manage multiple priorities.Strong problem-solving and analytical skills.
Good-to-Have:
Familiarity with Oracle EBS and/or Oracle Fusion Finance support metrics.Experience in using support management tools like ServiceNow.Knowledge of quality assurance frameworks and best practices.
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