Migration Support Engineer Trainee

Job Description

The professional deployment team is dedicated to deliver a great experience to our customers via timely Migrations and efficient planning of activities like testing and documenting. With the goal of the timelines and quality in every step, we support on premise to cloud migrations by converting legacy smart marks and report templates to be compatible on the enterprise cloud solutions. THIS JOB IS A UNIQUE OPPORTUNITY TO: Learn and work on the latest versions of ArtPRO+ and Automation Engine and understand the concepts of marks / templates for various print processes and create workflows to validate customer scenarios. Fully understand the cloud technology and its dependencies on artwork / graphical files. Work alongside solution architects to help them deploy, test and document customer migrations. Play a key role in timely delivery and customer delight. Understand the current Smartmark dependency and propose effort needed to migrate. Coordinate with project manager and solutions architect on timelines. Recreate smart marks and templates with existing files as reference. Demo files to customer and take feedback on delivery to support customer success Create or use existing automation engine workflows to validate Create documentations for customer to further understand how to use the deployed services. Bonus points for experience with Understanding various print requirements for marks used in printing and processing WITHIN YOUR ROLE, YOU WILL: Listen to customer requirements. Manage delivery timelines Deliver files with high accuracy Manage customer demos and feedback Internal testing of services before UAT from customer side Act as a consultant and explain process on cloud and enterprise solutions WE ARE LOOKING FOR A PROFESSIONAL WHO: Passionate and compassionate about Packaging artwork process Possess Diploma or bachelors degree in Printing / Packaging Technology A flexible Service oriented professional with a knack for building relationships with both internal departments and external customers. Use all available resources to solve customer problems, suggest ways to solve most occurring customer issues across various streams. Excellent listening skills and ability to understand and interpret business needs to define communication requirements for a variety of audiences Must have good communication skills (English) verbal written Experience with managing customers / customer requests. Experience and exposure in co ordinating with multiple teams and stake holders