Middle Office - Reconciliations- Senior Manager

Role Overview: In this role with State Street teams worldwide, you will lead the Reconciliation team supporting State Street Middle Office services. Your main responsibility will be to oversee and deliver all day-to-day tasks of the Reconciliation management team in a fast-paced, flexible, and exciting environment. It is essential to establish and maintain good communication and interpersonal relationships with business operations teams and IT to uphold the high level of service provided to all clients. Key Responsibilities: - Oversee and manage the Reconciliation Management team for the responsible Reconciliation unit/client - Drive Reconciliation process excellence through proactive management of the exception lifecycle - Ensure service delivery and client sentiment, including direct client contact - Support a strong risk management and control environment - Conduct high-level analysis, identify and resolve work-processing issues, and streamline operations - Liaise with colleagues globally for client issue resolution - Review Reconciliation processes to identify trends, issues, and areas for improvement - Independently perform work within established guidelines and procedures - Support and manage Client Change Request items impacting Enterprise processes - Communicate effectively on issues to clients and SSC management for timely resolution - Provide guidance, support, and development opportunities to team members - Lead Transformation projects & initiatives to achieve Organization goals - Own KPIs, KRIs, and OKRs for the respective group - Understand cost/budgets and drive the same - Take accountability for end-to-end outcomes, collaborating across functions and locations - Manage with influence and effective communication across stakeholder groups - Foster a culture of change and ideation - Encourage risk excellence culture across teams Qualifications Required: - Degree in finance, business, technology, or equivalent with 10-15+ years of relevant industry experience - Proven experience in client communication and interaction at all levels - In-depth understanding of Middle or Back Office operations, Mutual Funds, Hedge Funds, ETFs, and other investment vehicles - Familiarity with reconciliation tools like TLP/IntelliMatch and manual reconciliation processes - Strong communication, presentation, critical thinking, problem-solving, and decision-making skills - Self-motivated, adaptable, and initiative-driven - Flexibility in working outside your responsibilities and areas of expertise Additional Details of the Company: State Street is one of the largest custodian banks, asset managers, and asset intelligence companies globally. They provide investment servicing, data & analytics, investment research & trading, and investment management to institutional clients. State Street is committed to creating a great work environment with competitive benefits packages, flexible Work Programs, and development opportunities for employees to reach their full potential. State Street is an equal opportunity and affirmative action employer. Please note that working from the office 5 days a week is a requirement for this role.,