Microsoft Dynamics/Business Central Support Analyst

Job Description

We are seeking a Microsoft Dynamics / Business Central Support Analyst to manage and support our Microsoft Dynamics NAV and Business Central Cloud systems. The ideal candidate will have experience with ERP support, troubleshooting, and system optimization and will collaborate with global teams to ensure the smooth operation of our business systems. This position is remote, with a preference for candidates based in the Gurugram area. Business-level English proficiency is required to communicate effectively with international teams. Key Responsibilities Support and maintain Microsoft Dynamics NAV and Business Central Cloud systems. Troubleshoot and resolve ERP-related issues, including customizations, reports, interfaces, and integrations. Assist with system upgrades, configuration, and testing to ensure performance and stability. Provide technical support for ERP-related user requests. Ensure data integrity and system efficiency, implementing best practices for performance optimization. Collaborate with the integrations team on ERP projects and process improvements. Maintain accurate documentation for system use and troubleshooting procedures. Qualifications Education: Bachelors degree in Information Systems, Computer Science, Business Administration, or a related field. Required: Experience with Microsoft Dynamics NAV / Business Central support. Strong problem-solving and analytical skills. Business-level English proficiency (written and verbal). Ability to work independently while collaborating with global teams. Understanding of key business processes such as accounts payable, accounts receivable, sales, warehousing, inventory, assembly, and accounting. Preferred: Familiarity with SQL, Power BI, or other reporting tools. Experience with ERP integrations, system upgrades, or project management. This role offers an opportunity to work in a dynamic, global environment, supporting critical business systems and driving process improvements.