Microsoft Dynamics Consultant

Experience: 5+ Years

Key Responsibilities:

• Implement and support

  Dynamics 365 Customer Engagement

  applications (Customer Service and Sales).
• Customize, configure, and extend Dynamics CE using

  Power Platform tools

  including Power Automate, Power Apps, and Copilot Studios.
• Work closely with business stakeholders to gather requirements and translate them into technical solutions.
• Create and maintain functional documentation and user guides.
• Provide user training, support, and troubleshooting.
• Ensure system integration and data consistency across platforms.
• Stay updated with the latest Microsoft features and best practices.

Required Skills and Qualifications:

• Strong hands-on experience with

  Dynamics 365 Customer Engagement

  (Sales and Customer Service).
• Proficiency in

  Microsoft Power Platform

  , including

  Power Automate

  ,

  Power Apps

  ,

  Power BI

  , and

  Copilot Studios

  .
• Good understanding of Dataverse and solution layering in D365.
• Experience in building custom workflows, business rules, and integrations.
• Excellent communication and documentation skills.