Microsoft Dynamics Consultant

ROLE SUMMARY -

Job Description:The role requires the candidate to:

• Enhance Microsoft Dynamics Solutions: Support and occasionally lead the development and optimisation of Microsoft Dynamics Sales and Customer Service solutions.
• Ensure Best Practices: Implement best-in-class configuration, customisation, and development standards.
• Act as SME for Technical Solutions: Provide expertise in Power Automate flows, connectors, middleware solutions, and data warehouse integrations (ADF and related tools).
• Act as SME for Solution Integrations: Design and manage integration data flows between Microsoft Dynamics and other platforms.
• Support Solution Design: Provide feedback on architecture and ensure delivery of scalable, high-performance Dynamics solutions aligned with business needs.
• Upskill Junior Team Members: Mentor and develop internal Dynamics resources to build technical capability within the team.
• Stakeholder Engagement: Effectively communicate and engage with Director and Executive-level stakeholders across technical and business functions.

Essential Skills

Functional Requirements:

• Experience in system audits, requirements gathering, and process mapping
• Ability to create functional and technical design documentation
• Experience creating data architecture and entity relationship diagrams
• Development of end-user acceptance testing scripts and UAT support
• Creation of end-user training and support materials

Technical Requirements

• Strong understanding of Sales and Customer Service processes
• Experience in customising, configuring, and developing Dynamics 365 solutions
• Experience building apps within D365 Sales/Customer Engagement (CE)
• Experience customising and configuring D365 Customer Service
• Experience building agents in Microsoft Co-Pilot Studio
• Proficiency in Microsoft Power Platform and PowerApps development
• Working knowledge of JavaScript and C# (desirable)
• Microsoft Certifications (PL-900, PL-200, PL-400) preferred

General Skillset:

• Ability to deliver technical demonstrations to stakeholders
• Experience working across large-scale, multi-market accounts
• Strong relationship-building and collaboration skills across global teams
• Attention to detail and ability to work in fast-paced environments
• Willingness to travel as needed

Desirable Skills:

• Interest in sports or entertainment industries
• Self-starter attitude with a passion for working in a dynamic, entrepreneurial environment.