MI Analyst

American Express Global Business Travel

2 - 6 years

4 - 5 Lacs

gurugram

Posted:6 days ago| Platform:

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Skills Required

service delivery crisis management analytical consulting site administration customer experience ms office mis analyst management reporting recruitment

Work Mode

Work from Office

Job Type

Full Time

Job Description

Amex GBT is a place where colleagues find inspiration in travel as a force for good and through their work can make an impact on our industry. We re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

What You ll do

Set up the globalization of all reporting and establish process to field questions of and for all data to drive improvement.
Create formatting and recommendations for hierarchy-based reports.
Establish new and current local region reporting.
Maintains client set up (customer IDs, DKs, Reason Codes, etc.) in GBT MI database to ensure consistent global reporting.
Manages accuracy of data by working with the various teams to correct data at point of sale and due to mapping issues.
Ensures that all reports are submitted to client or account team after it has been reviewed and updated with all required data points.
Crisis management reporting and coordination with 3rd parties (e.g. ISOS)
Provide tool & site administration for online tools
Support client managers, service delivery teams, and clients by tracking and driving tasks and resolving concerns and issues

What We re looking for

Understanding of business travel data, tools, and process flows.
Advanced knowledge of Microsoft Office software such as Excel, Access, PowerPoint, Word.
Candidate with Alteryx experience would be preferred.
Thrive in continual change.
Proven ability to collaborate across functions and teams.
Exceptional communication skills, ability to influence internal and external customers with ease.
Ability to develop and execute strategies to improve the customer experience.
Strong organization, analytical and problem-solving skills.
Experience with GDS is preferred.
Excellent communication skills (written and oral)
Willingness to work flexible hours, including those needed to support customers in other regions.
Virtual Position with Occasional On-Site Presence in Gurgaon Office

Location

Gurgaon, India

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family .
Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
And much more!

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