MHLS Advisor (L3) (Work from Home with limited VCC Locations)

MHLS Advisor (Direct 6 Months Contract) - Work from Home Opportunity

• Handle inbound and outbound calls from Amazon employees regarding their HR queries
• Receive queries via phone or chat and log contacts into the shared service case management system.
• Responsible to work on Ticketing to resolve the queries received from the employee
• Responding to inquiries regarding policies and programs including benefits, attendance, payroll deductions, etc.
• Adhere to defined processes and ensure delivery in accordance with set quality standards
• Thorough knowledge of policies & processes for multiple Customers group
• Ensure the Service level are achieved at all times for HRS processes
• Use high judgement, critical thinking and rationale to balance process adherence with employees needs to analyze and decide on suitable resolutions
• Integrity and discretion in dealing with sensitive information and ensure data privacy at all times
• Take ownership for query resolution and individual metrics

• A bachelor's degree
• Minimum of 0 -10 years of experience in international voice process
• Willingness to handle calls
• Willingness to work in call center / contact center / Help desk environment
• Willingness to work in 24*7 support process including night shifts
• Proficient with MS Excel, Word, email writing
• Application of Phone and email etiquettes in customer interactions

• Handling HR help desk is desirable
• Experience in HR/HR shared services
• Experience in PeoplePortal

ASSESSMENT LINK: https://amazonvirtualhiring.hirepro.in/registration/incta/ju0f4/apply/ j=58494&e=14604