This role is 3 Month WFO then transition to WFH. Our overall mission is simple: We want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds. This is your chance to make history. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills and value your passion to discover, invent, simplify and build trust of our customers and sellers. Were looking for Investigators to evaluate transactions and safeguard Amazon's global customer base, profitability, and brand while maintaining a high bar of customer experience. Investigators are responsible for a wide range of duties related to the investigation and elimination of online e-commerce risk. The team's schedule is organized in shifts and weekends to accommodate Amazons opening hours 7 days a week. Please note, the shifts cannot be confirmed prior to joining Amazon as they are not determined until after the training period, therefore flexibility is required. Key job responsibilities As part of your role, you will have the opportunity to: * Investigate suspicious buyer activity and behavior that could pose a risk to Amazon, our customers, or merchants. * Communicate via email and telephone with buyers, merchants, and other external and internal customers to make informed decisions about risk. * Maintain Amazon's site quality by enforcing Amazon's Policy Guidelines. * Take appropriate action to identify and help minimize the risk posed by fraud patterns and trends. When procedures are not available, follow established escalation paths to ensure resolution. * Participate in other special projects/assignments and Partner with appropriate business teams as necessary. * Consistently achieve/exceed weekly productivity and quality standards. About the team The Customer Trust and Partner Support (CTPS) team aims to make Amazon the safest place to transact online. CTPS safeguards every financial transaction across all Amazon sites, while striving to ensure that these efforts are transparent to our legitimate customers. As such, CTPS designs and builds the software systems, risk models and operational processes that minimize risk and maximize trust in Amazon.com. Basic qualifications * Proficiency in English with an ability to compose grammatically correct, concise and accurate written responses. - * Experience working with Microsoft Office including Outlook, Word and Excel. Preferred qualifications - * Previous work experience in a customer service/retail environment. - * Knowledge of or experience in a fraud/risk management environment. - * Experience in insurance, finance, data analysis, research, translation or training. - * Strong organizational skills, ability to effectively manage time, and individually prioritize multiple tasks of competing priority. - * Self-disciplined, diligent, proactive and detail oriented. - * Excellent problem-solving skills. - * Excellent interpersonal skills, with the ability to communicate complex issues correctly and clearly to both internal and external customers. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region youre applying in isnt listed, please contact your Recruiting Partner.
Please go through the job description, Role:- SAP PRA Investigation Associate Work Mode: Work From Office Bangalore Level- L3 Full time Contract Contract Duration: 12 months contract (FTC on the payroll of Amazon) Salary- 3.2 (For Freshers- 0 to 12months of experience) - 4LPA (Depends on your last CTC and the number of years of experience that you carry) Job Description: Sales abuse prevention operations investigator will be responsible for a wide range of duties related to the investigation and Elimination of online ecommerce risk. They will have experience in the ecommerce payments space, previous trust and safety experience and experience succeeding in a customer-driven workplace. Investigators will be analytical and capable of succeeding in a fast-paced team environment. These Investigator position relies on excellent judgment to plan and accomplish goals and will work under very limited supervision of the Manager. Excellent individual problem-solving and analytical skills are used to authenticate customers and complex transactions. Nearly all decisions are expected to be made independently with little to no guidance and a high degree of accuracy. SAP Investigator will be required to engage in frequent written and verbal communication with department management, risk analysts, risk engineers, other company associates and third-parties to accomplish goals. They may also be required to contact customers by phone. Productivity and quality assurance will be evaluated along with the overall contribution to the development of the department. Key job responsibilities Roles and Responsibilities: This includes, but is not limited to: Researches and evaluates facts surrounding seller transactions Takes appropriate action on investigated transactions based on established standard operation procedure and tools Documents their actions by providing detailed annotations Communicates with external customers via phone or email during the investigation process Communicates with internal customers and peers in person, via email, annotations and phone during and following the investigation process Understand the issue and make best use of the available resources to resolve it Systematically escalate problems or variance in the information to the relevant owners/ teams according to processes and standard Communicate with internal and external stakeholders Understand performance metrics to create analysis for driving business goals Meet predetermined and assigned productivity targets and quality standards Basic qualifications - Education Qualification: Graduate in any discipline - Work Experience: 0 to 5 years - Communication Skills- Excellent communication skills (written and spoken) in English language - Ability to handle and interpret large sets of data - Demonstrated ability to work in a team in a very dynamic environment Preferred qualifications - Demonstrated problem solving and analytical skills - Proven ability to work productively and efficiently in an independent setting - Proven ability to clearly communicate with managers and associates at all levels - Global perspective and solid understanding of business objectives - Excellent attention to detail and work with the highest level of accuracy - Additional Information: - Shifts: Rotational (it is a 24*7 shift environment and shifts are rotational - changes every 3-4 months') - Weekly Off: Rotational two- consecutive day off (it is a 5-day working week with 2 consecutive days off. The off days changes every 3-4 months)
DESCRIPTION This is a role for Seller Growth Programs - EU 3P Compliance team. Compliance Services aim to dramatically transform the way Sellers can fulfill their Compliance (VAT, Extended Producer Responsibility, GPSR and other) obligations in the EU. The person in this role will support Amazon Selling Partners on their journey to grow their businesses and sell across Europe, meeting their compliance needs. you have to be a self-starter, comfortable with ambiguity, with strong attention to detail, and an ability to work in a fast-paced and ever-changing environment. Responsibilities: - Expected to own SP interaction to drive compliance program adoption while supporting them throughout the funnel - Re-actively and proactively developing and executing strategic analyses that provide important insights into the business - Monitoring existing metrics and partnering with internal teams to identify process and system improvement opportunities. - Demonstrates effective, clear and professional written and oral communication. - Provides prompt and efficient service to Amazon Selling Partners including the appropriate escalation of Sellers issues. - Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues. - Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures. - Managing key improvement initiatives and projects: Drive new product launches and relationship extensions by partnering with the business development and on-boarding teams. - Identifying specific prospects/partners to approach, communicating the specific value proposition for their business and establishing long-term, successful partnerships. - Tracking and reporting performance using appropriate metrics. Achieve productivity and seller satisfaction targets A day in the life Your day will progress driving seller engagement to help selling partners identify their compliance needs and guiding them through new & existing legislative requirements to ensure friction free selling on Amazon platforms. You will speak to Sellers from different countries via phone and email and use various internal tools. You will also work with various internal teams to support new projects and launches, capture feedback and suggest process improvements to continue raising the bar in seller experience. About the team IN Compliance is one of the strategic team under Seller enablement growth org, ISS. This team aims to enable SPs be compliant (VAT, Environment, product compliance etc) while selling on Amazon EU region. Team engages with SPs on day to-day basis, de-risk their account issues, unblocks stage-wise issues and guides them to complete the essential steps for each stage in compliance needs. BASIC QUALIFICATIONS - B2 or C1 Certification in Italian Language and Bachelor degree, and 0 to 3 years of relevant working experience - Excellent communication skills in written and oral English with the ability to face external and internal partners in a professional and mature manner. - Advanced computer literacy in Microsoft Office (especially MS Excel) applications - Interest in e-Commerce/Online business. - Desire to work in a fast-paced, challenging environment and passion for delivering great customer experience is required. - Attention to detail and high capability to work on different projects in parallel - Creative and analytical problem solver with a passion for operational excellence PREFERRED QUALIFICATIONS - B2 or C1 Certification in Italian Language and Bachelor degree (preferably in Computer Science or Business) - Advanced computer literacy in Microsoft Office (especially MS Excel) applications - Willing to work in evening/night shifts
MHLS Advisor (Direct 6 Months Contract) - Work from Home Opportunity Job Title: MHLS Advisor (L3) (Work from Home with limited VCC Locations) Locations Available: Andhra Pradesh, Telangana, Karnataka, Tamilnadu, Maharashtra, Uttar Pradesh, Delhi, Punjab, Rajasthan, Kerala, West Bengal This is work from Home based, for 06 months contract on Amazon payroll. About Amazon India Development Centers : Amazon India Development Center (AIDC) started in Bangalore in 2004 followed by centers in Bangalore (2005) and Chennai (2006). The vision was to utilize the top talent available in India to drive our global business growth. Today, AIDC builds, supports, tests and manages technology, products & services which support millions of Amazon customers worldwide. About the team: MyHR Live Support (MHLS), Onboarding, PeoplePortal and Payroll Support, Data Management, Exits, and Internal Transfers. These teams are located in Hyderabad & Bangalore to provide for follow-the-sun support of these key activities. We are looking for a dynamic, organized self-starter to join our MHLS Core team. The MHLS associate will work closely with the MHLS team in the US to provide a variety of HR services to North American Employees. We have an immediate need for dedicated professionals to join team in their HR Contact Center. Be the voice of MHLS, as the first point of contact for Employees, Managers and the HR community. Deliver highest standards of service in any customer interaction and ensuring an accurate, efficient & personalized resolution of queries through effective usage of systems, tools & resources. Key job responsibilities The MHLS team is comprised of HR Professionals supporting Amazon employees globally within multiple languages, with services 24 hours a day, 7 days a week in some countries. As a MHLS Professionals your responsibilities will be: Handle inbound and outbound calls from Amazon employees regarding their HR queries Receive queries via phone or chat and log contacts into the shared service case management system. Responsible to work on Ticketing to resolve the queries received from the employee Responding to inquiries regarding policies and programs including benefits, attendance, payroll deductions, etc. Adhere to defined processes and ensure delivery in accordance with set quality standards Thorough knowledge of policies & processes for multiple Customers group Ensure the Service level are achieved at all times for HRS processes Use high judgement, critical thinking and rationale to balance process adherence with employees needs to analyze and decide on suitable resolutions Integrity and discretion in dealing with sensitive information and ensure data privacy at all times Take ownership for query resolution and individual metrics Basic qualifications A bachelor's degree Minimum of 0 -10 years of experience in international voice process Willingness to handle calls Willingness to work in call center / contact center / Help desk environment Willingness to work in 24*7 support process including night shifts Proficient with MS Excel, Word, email writing Application of Phone and email etiquettes in customer interactions Preferred qualifications Handling HR help desk is desirable Experience in HR/HR shared services Experience in PeoplePortal Domestic Relocation Provided: No Shifts: Rotational (it is a 24*7 shift environment and shifts are rotational, changes every 3-4 months) Weekly Off: Rotational two consecutive day off (it is a 5-day working week with 2 consecutive days off. The off days may change every 3-4 months) ASSESSMENT LINK: https://amazonvirtualhiring.hirepro.in/registration/incta/ju0f4/apply/ j=58494&e=14604
DESCRIPTION Are you interested in innovating to deliver a world-class level of service to Amazons Selling Partners At Amazon International Seller Services, our mission is to make sellers successful on Amazon. We are the team in Amazon which has a charter to work with sellers from every country. The Shared Services team helps new sellers onboard and improve existing seller performance by programmatic interventions. We provide necessary support to new Sellers starting from their launch on Amazon to removing blockers and setting them up for success by leveraging various programs and tools. Key job responsibilities Design, develop, and maintain scalable, automated, user-friendly systems, reports, dashboards etc. to support analytical and business needs. Analyze key metrics to uncover trends and root causes of issues to influence stakeholders and measure success. Incorporate business intelligence best practices, data management fundamentals, and analysis principles. Recommend and make improvements to team processes, metrics, internal tools, SOPs, and other workflows and build automations to reduce dependencies on manual tasks. Knowledgeable in a variety of strategies for querying, processing, persisting, analyzing and presenting data. Proficient in SQL. Maintain and refine straightforward ETL. Write secure, stable, testable, maintainable code with minimal defects. BASIC QUALIFICATIONS At least 3+ yrs of experience in Sales/Business Analyst role handing business reporting Bachelors or above degree with Data Analysis or similar related fields Strong analytical and quantitative skills with professional experience in SQL and at least one data visualization tool (e.g., PowerBI, Tableau, Amazon QuickSight) in a business environment Ability to handle data and metrics to back up assumptions and evaluate outcomes Professional written and verbal communication skills in English in a fast-paced and ambiguous environment PREFERRED QUALIFICATIONS Skilled in collaborative environment, succeeding through regular meetings and clear formal and informal communication with members of the remote and local management teams. Impeccable attention to detail and passion for end-to-end processes' optimization Strong ownership and analytical mindset
DESCRIPTION TEAM OVERVIEW Catalog Discovery Abuse (CDA) focuses on building and maintaining selling partner trust, preventing multiple forms of seller and vendor abuse, and reinforcing customer trust in our store. CDA addresses risk from Selling Partner accounts across three areas: (A) Preventing bad actors from creating or compromising Selling Partner accounts, (B) Preventing bad listings, reviews and other community content, and (C) Ensuring a perfect order experience, including preventing the sale of inauthentic, expired or used products sold as new, and quickly making things right for customers if they dont receive an authentic product in the condition they expect. The CDA team focuses on investigating listing and infringement abuse, reported by other Amazon policy teams, brands and selling partners through multiple submission channels. JOB DESCRIPTION This role would be in charge of managing multiple 1st line managers and their respective teams (~18 Investigators per team) This would consist of multiple teams of Investigation specialists (+70 headcount) who investigate seller listings on Amazon platforms for reported abuse, and take appropriate actions at an ASIN level based on processes, tools and high-judgment decisions. As a people manager, this role provides leadership and administrative support to their team(s) and manage them to focus on the people development of their team, minimize the impact of bad debt by meeting decision quality targets, constantly meet/exceed service levels based on capacity and team delivery, and execute road mapped projects with various stakeholders. In addition to being responsible for achieving and exceeding teams defined metrics through rigorous performance management, they will be expected to participate in strategic planning and project road mapping activities for the global team, and maintain the team in accordance with Amazons policies and procedures including effective staffing, work planning, corrective action and conflict resolution. The key to success in this role is the ability to understand the CDA vision and make independent decisions with sound judgment to manage their teams to attain that vision. The role has the following key responsibilities: People Management: 1. Key Performance Indicators (KPIs): consistently lead the group of managers to monitor and meet the goals aligned to decision quality, productivity, improved customer experience and meet service levels as per targets. They are responsible to represent the performance of his entire team/sub-function at various platforms worldwide. The Sr. Manager is able to dive deep on metrics and facilitate the solutions. 2. People Development, by developing the career and skills of their Managers and Investigator teams through continuous closure of performance feedback loops. Is expected to setup governance mechanisms on people processes. The manager would be responsible for engaging people, identifying training needs within his teams and accordingly upskill. Responsible for creation of a roadmap based on improvement areas and career aspirations and track adherence. Enable and develop self-driven, customer-focused and innovative team, raising the talent bar across the team through hiring and mentoring. Operation Management: 1. Process Improvement: deliver medium to high complexity projects and improve processes with significant business impacts and contributions to the operation through improvement to quality, productivity, or customer experience. Work with various stakeholders within and outside STAR to ensure feature prioritization and delivery of process level improvements. The Sr. Manager enables their team to deliver on improvements. Consistently demonstrates timely delivery of projects on roadmap to support the team and department vision. 2. Stakeholder management: the candidate also needs to communicate with multiple stakeholders within the organization - the peer group as well support functions to ensure smooth delivery of the processes being handled. Keep abreast of trends and fraud issues impacting the retail industry. Ensure that Amazon is leading the curve in identifying and preventing new fraud attacks. We value individual expression, respect different opinions, and work together to create a culture where each of us is able to contribute fully. Our unique backgrounds and perspectives strengthen our ability to achieve Amazons mission of being Earths most customer centric company. BASIC QUALIFICATIONS - 3+ years of team management experience - Experience using data to influence business decisions - 2+ years of operational and/or retail management experience - Experience in a customer-focused field or business PREFERRED QUALIFICATIONS - Knowledge of Microsoft Office products and applications (esp. MS Excel, Word) at an advanced level - Experience in operational excellence using six sigma methodologies
DESCRIPTION We are seeking an exceptional Program Manager to spearhead critical & special initiatives focused on organizational health and investigator effectiveness. In this dynamic role as individual contributor, you will orchestrate comprehensive cross-functional programs that drive transformational change across our organization. The position demands a strategic mindset to design and implement initiatives spanning talent development, recruitment optimization, and employee engagement while fostering a culture of continuous improvement and innovation. Working in partnership with global and local stakeholders, you will shape and scale programs that enhance the complete employee lifecycle - from refined onboarding processes through sustained professional development and engagement strategies. Critical to success will be your ability to champion employee recognition, drive cultural transformation, and coordinate strategic communications while advancing community engagement and sustainability efforts. The role encompasses development of sophisticated retention strategies and early warning systems, complemented by close partnership with leadership teams to advocate for employee needs. This role presents an extraordinary opportunity for a passionate leader to shape organizational excellence while driving measurable business impact through people-centric initiatives. Key job responsibilities Strategy & Program Design: Develop and execute the annual Employee Experience strategy aligned with organizational goals, driving workplace satisfaction, engagement, and a strong sense of community. Own and deliver high-impact programs including Townhalls, Connection Sentiment Detection (CSD), Focus Group Discussions, Engagement Surveys, Onboarding Experiences, and Community-building Events DEI: Coordinating and implementing DEI strategies, facilitating inclusive workplace practices, and serving as a bridge between leadership and employees on DEI-related matters Branding & Communications: Champion internal branding efforts through newsletters, campaigns, and creative storytelling that spotlight culture, values, and employee voices Insights & Data-Driven Decision Making: Leverage qualitative and quantitative data to assess organizational health, retention strategies, track program impact, and provide actionable insights to leadership Learning & Career Development: Partner with stakeholders to launch and promote micro-learning platforms, capability-building workshops, and career growth resources tailored to organization Process Knowledge Adherence: Maintain a deep understanding and strict compliance with established procedures, workflows, and best practices Tooling & Simplification: Identify tooling enhancements and automation/simplification opportunities within the people practice space BASIC QUALIFICATIONS - 3+ years of program or project management experience - 3+ years of working cross functionally with tech and non-tech teams experience - 3+ years of defining and implementing process improvement initiatives using data and metrics experience - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL - Experience defining program requirements and using data and metrics to determine improvements PREFERRED QUALIFICATIONS - 3+ years of change management experience - 3+ years of driving process improvements experience - Experience defining and executing program requirements - Experience building processes, project management, and schedules
DESCRIPTION The Product Review Abuse (PRA) Ops team is an important segment of the Sales Abuse Prevention (SAP) organization and has a mission to prevent abusive community content from entering our store, and when it does, limit the Customers exposure to it. PRA aims to preserve the Customers trust in Amazons community content. Our customers are Amazon shoppers who use that content to make informed decisions. The role specifically requires managing a team of highly skilled employees working on Investigations, training Machine Learning models and partner with Business/Data Science teams for various initiatives. Summary of Responsibilities The ideal candidate will be in charge of managing multiple team managers. The teams consist of Investigation specialists (~75-80 headcount) who investigate Buyers, Sellers and take appropriate actions based on SOPs, tool recommendations, and also take high-judgment decisions. People manager - provide guidance and administrative support to the team(s) and manage them to focus on process and Individual development. Minimize impact on Seller & Customer Experience by meeting Decision Quality targets, constantly meet/exceed Service Levels and execute road-mapped projects with various stakeholders. In addition to being responsible for achieving and exceeding the defined metrics through rigorous performance management, the candidate will also be expected to participate in strategic planning, process Improvement initiatives and road mapping new activities of the team. Managing the team in accordance with Amazons policies and procedures including effective staffing, work planning, corrective action and conflict resolution. Key job responsibilities The incumbent is required to demonstrate performance in the following areas: Operations: The candidate needs to be able to drive results in a core production environment. Will be accountable for leading teams across different sites and work with stakeholders towards meeting operational metrics of accuracy, quality, productivity & service levels. Will be responsible for setting the goals & vision for the segment(s) operating within the team. Should be able to head projects coordinating with various stakeholders that influence not only their own team but also the larger Org. Metrics: Consistently lead the group of managers to meet goals aligned to improved customer experience and meet service levels as per goals. Will also be accountable to represent the performance of his entire team/Segment in various Business Reviews. The candidate should be able to dive deep on metrics, facilitate discussions and solutions to outliers. Ensure the team delivers as per plan. Stakeholder management: The candidate needs to communicate with multiple stakeholders within the organization, peer group as well as support functions to ensure smooth delivery of the processes being handled. Keep abreast of trends and issues impacting the industry, while ensuring that Amazon is leading the curve in identifying and preventing new product review abuse patterns. Process Improvement: Deliver medium to high complexity projects for significant Business impact and contributions through improvement on quality, productivity, or customer experience. Work with various stakeholders within SAP and outside TSI to ensure feature prioritization and delivery of process level improvements. The candidate will also have to enable / empower the team to deliver on improvements, consistently demonstrate timely delivery of projects on the roadmap eventually supporting the team and departments vision. People Development: Develop the career and skills of Managers and Investigators in the team through regular performance feedback loops. Setup governance mechanisms on people processes. The manager would be responsible for engaging people, identifying training needs within the teams and up-skill accordingly. Responsible for creation of a roadmap based on improvement areas and career aspirations and track adherence. Work towards creating a good succession plan within the team and be able to hire the best talent for his teams and for Amazon, while acting as a mentor for both. BASIC QUALIFICATIONS - 3+ years of team management experience - 8+ years of operational and/or retail management experience - Experience using data to influence business decisions - Experience as a manager of managers PREFERRED QUALIFICATIONS - Knowledge of Microsoft Office products and applications (esp. MS Excel, Word) at an advanced level - Experience in operational excellence using six sigma methodologies
Role Details: Job id: 3043198 Designation: Business Analyst Job Location: Bangalore Experience: Min 2 year exp to max 6 years of exp Education: Bachelors Degree is mandate & MBA is preferred Skill sets:Knowledge of SQL Knowledge of Microsoft Excel (Moderate to Advance) Knowledge of ETL (Extract Knowledge Load) is an added advantage Job responsibilities Understanding drivers, impacts, and key influences in the BizOps Domain Partnering with the business team to create key performance indicators and new methodologies for measurement Translating data into actionable insights for the stakeholders Automate reporting for weekly business metrics, identify areas of opportunity to automate and scale ad-hoc analyses Working on complex data analysis (root cause deep dives, correlations, regressions, simulations, and optimization) to identify different opportunities to reduce process gaps
Sr FinOps Analyst: At Amazon, we're working to be the worlds most customer-centric company. Driving innovation on behalf of customers is core to our mission. This is an exciting opportunity to join one of the most strategic, impactful, and fastest growing areas within Amazon. The FinOps Analyst will be responsible for service delivery of our Accounts Payable/Receivable functions for a specific geo / country and will partner with a diverse set of stakeholders within the Finance Shared Service Organization as well as the business. A key responsibility will be to deliver existing services at a high degree of accuracy, timeliness and controllership, besides supporting the growth in business. This role requires one to be a self-starter with strong business modeling skills, keen attention to detail and good track record of collaborating with diverse stakeholders. This role has regular interaction with senior leadership and stakeholders across Amazon and requires strong verbal and written communication skills. The candidate will need to be capable of operating with a high degree of autonomy and hence needs to demonstrate a high degree of comfort with ambiguity besides holding a high bar on performance. Key job responsibilities 1. Performs autonomously, initiates and manages complex, departmental and/or cross- company work. 2. Managing workload and establishing priorities. 3. Is expected to set and improve policies and procedures, maintaining full compliance, implementing best practices. 4. Focus is broad, will serve as a consultant on projects and areas of finance or support of a business. 5. This position will also act as an escalation point in resolving complex outstanding issues with internal and external Basic qualifications MBA finance Knowledge of Excel at an advanced level Experience with Microsoft Office products and applications 3+ years of finance operations/shared services, accounts payable, account receivable (collections) or general ledger experience 1+ years of participating in continuous improvement projects in your team to scale and improve controllership with measurable results experience Experience in Excel (macros, index, conditional list, arrays, pivots, lookups) Experience using data to analyze problems Experience demonstrating problem solving and root cause analysis Knowledge of Lean
External job description Amazon Transport Controllership Audit team is an operation finance team that controls Amazon's transportation cost. This is achieved through strengthening internal & external systems by working closely with multiple internal stakeholders such as Operations, Procurement, Technology groups and external stakeholders such as carriers. Audit Team also works closely with Accounts Payable for payments to carriers and Finance team for financial data reporting. Controllership Audit Team is looking for a Risk specialist I. Key job responsibilities Act as a single-threaded owner responsible for the execution, and delivery of straightforward risk (e.g. financial, regulatory, Amazon policy and business continuity). Recommend, develop, and implement policies and programs that guide the organization in accurately estimating freight cost and ensure invoice accuracy. Identifies technology gaps and work with tech teams on solutions. Conducts effective communication of results and updates to stakeholders. Drives broader risk mitigation activities by working with other teams such as Internal Audit and Risk team. Basic qualifications 2+ years of relevant experience in relevant risk management areas such as internal / external invoice audit and investigation. Experience in working with teams across different global locations having high ownership and delivers results independently. Knowledge of Excel (Pivot Tables, VLookUps) and basic SQL. Experience defining audit logic requirements and using data and metrics to determine improvements. Experience managing, analyzing and communicating results to senior management. Preferred qualifications Experience in driving process improvements. Written and verbal communication skills including the ability to comfortably engage with internal and external customers. Knowledge as end user of EDI, financial systems and overall flow of invoice lifecycle. Our inclusive culture empowers Amazonians to deliver the best results for our customers
About the Role Amazons Payments Risk organization is looking for a highly motivated Model Risk Manager to support the implementation of our Model Risk Management (MRM) framework, lead governance efforts, and independently validate AI/ML models used across the business. In this highly visible role, youll partner with cross-functional teams including Legal, Compliance, Tech, Risk, and Business to drive risk-informed decisions and ensure adherence to regulatory requirements in the use of AI/ML. Key Responsibilities Lead governance and compliance activities for AI/ML-based risk models. Implement risk management processes in alignment with global regulatory guidance. Manage end-to-end AI/ML model lifecycle activities, including intake, approval, documentation, and validation. Collaborate with Enterprise Architecture and data science teams to assess AI/ML use cases. Maintain a centralized AI/ML model inventory with risk documentation and controls. Provide training and stakeholder education on AI/ML risk processes and standards. Partner with Legal, Compliance, and senior stakeholders to challenge and improve new model use cases. Support strategic initiatives to align model risk controls with Amazons enterprise AI strategy. Basic Qualifications Bachelors degree in Financial Engineering, Statistics, Mathematics, Computer Science, or related field. 6+ years of experience in model development, validation, or risk governance (preferably in AI/ML environments). Hands-on knowledge of SQL , Python , R , C++ , or similar tools. Experience with Big Data technologies (e.g., Hadoop) and AWS is a strong plus. Proven track record in establishing model risk frameworks from scratch. Strong understanding of data governance, risk controls, and regulatory compliance. Excellent communication and stakeholder management skills. Preferred Qualifications Masters degree in a quantitative field. Deep experience working with financial services, payments, or regulatory risk models. Familiarity with AI/ML risk regulations (e.g., SR 11-7, OCC, EU AI Act, etc.). Experience building and presenting insights using AWS technologies and enterprise-scale data pipelines. Ability to influence without authority and drive consensus across teams. Why Join Us Join a global, inclusive team of 15+ nationalities that values collaboration, innovation, and mentorship . You'll work in a high-impact 2LoD role influencing how Amazon deploys AI/ML responsibly and compliantly protecting customers, sellers, and the business.