Mgr Applications Support

The role of Manager Applications Support at UKG involves overseeing a team dedicated to resolving user-reported system issues, managing access requests, delivering service catalog offerings, and implementing operational system changes. You will collaborate with cross-functional teams to ensure timely issue resolution and enhance the user experience. As a member of the Corporate Applications leadership team, you will work on deploying system enhancements, maintaining quality standards, and focusing on timely issue resolution. Your responsibilities will include leading and mentoring a team of support specialists, providing feedback and guidance, developing training programs, and fostering a collaborative team environment. You will act as an escalation point for user-reported issues, manage user provisioning, ensure timely delivery of service catalog requests, and prioritize efforts based on business urgency. Additionally, you will be responsible for continuous improvement strategies, staying updated with vendor-supplied system updates and best practices, performing root cause analysis, maintaining detailed documentation, and ensuring compliance with internal policies and security standards. You will also generate and analyze reports on support metrics, oversee release planning, implement system monitoring tools, and manage the team budget effectively. The minimum qualifications for this role include a Bachelor's degree in Computer Science or related field, 5+ years of experience in Salesforce administration or support roles, 2+ years of people management experience, Salesforce Administrator certification, expertise in Salesforce administration, incident management skills, troubleshooting abilities, and strong communication skills. Proficiency in Salesforce workflows, process automation, and familiarity with ServiceNow or similar ITSM tools are also required. Preferred qualifications include experience with Salesforce licensing model and audit protocols, Salesforce data loader tools, Salesforce Advanced Administrator certification, Salesforce Platform App Builder certification, Salesforce Sales Cloud Consultant certification, Salesforce Service Cloud Consultant certification, Salesforce Experience Cloud Consultant certification, familiarity with DevOps tools, Agile practices, and a commitment to continuous learning and professional development.,