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Merchant Trainer & Technical Support (Field)

Merchant Trainer & Technical Support (Field)

Petpooja

1 - 3 years

2 - 4 Lacs

Manali, Gurugram

Posted:1 week ago| Platform:

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Skills Required

Field Support Communication Skills Troubleshooting Skills Installation And Configuration Remote Support Technical Support Software Installation IT Support Software Support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Eligibility Criteria: Candidates should be comfortable in fieldwork. Good written and verbal communication. Customer-service focus. Work Experience in help desk support, tech support, non-tech support, and software support would be required. Must have a 2-wheeler and a laptop Must be well-versed in the Local Language Roles and Responsibilities: Can visit our Restaurant Partners in the Field Provide service and customer support during field visits Install our POS software in their System / Device Give training about our product to our client Diagnose errors or technical problems and determine proper solutions to resolve their queries Build positive relationships with customers Research and identify solutions to software and hardware issues Diagnose and troubleshoot technical issues, including account setup and network configuration Ask customers targeted questions to understand the root of the problem quickly Communicate with clients through a series of actions, either via phone, email or chat, until they've solved a technical issue Ensure all issues are properly logged Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role

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Petpooja

www.petpooja.com

Hospitality/Technology

Ahmedabad

51-200 Employees

106 Jobs

Key People

Ravi Shukla

Co-founder & CEO
Pratik Shah

Co-founder & CTO
Bhavesh Kachhiya

Co-founder

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