Merchant Onboarding & Acquiring Operations Specialist

Department:

Duration: 1 YEAR, CONTRACT and REMOTE

Job Purpose

Merchant Onboarding & Acquiring Operations Specialist

Key Responsibilities

• Merchant Onboarding & Compliance

• Review and validate Merchant Agreements, KYC documents, Trade Licenses, and MOA in line with regulatory and internal policy requirements.
• Perform system checks, raise exceptions, and ensure timely merchant setup on POS and E-Com acquiring platforms.
• Maintain strict adherence to policy, procedure, and compliance frameworks during onboarding.

• Merchant Servicing & Support

• Manage end-to-end resolution of merchant queries, complaints, and service requests through the helpdesk.
• Ensure timely and accurate communication with merchants, keeping them updated on status and resolution timelines.
• Escalate critical issues to senior management or onshore teams as needed, ensuring quick closure.

• Operations Monitoring & Reporting

• Monitor daily MIS, productivity sheets, and business MI to ensure accurate settlement processing and merchant payments.
• Oversee daily, weekly, and monthly reconciliation of PJR (Payment Journal Reports) and settlements.

• Stakeholder Collaboration

• Coordinate with Business, Merchant Support Units (MSU), and internal teams for settlement issues and process enhancements.
• Provide value-added advisory support to merchants, business groups, and related units for smooth operational management.

Operating Environment & Relationships

• Interact regularly with business stakeholders, operations teams, and onshore support for timely issue resolution.
• Escalate any process deviations or compliance exceptions to Line Manager or relevant governance team.

Knowledge, Skills, and Experience

• Education & Experience:

  5–6 years of experience in

  cards domain, merchant acquiring operations, or multi-discipline banking operations

  .
• Strong understanding of

  merchant onboarding, POS/E-Com acquiring products, payment gateways, and aggregator models

  .
• Hands-on experience with

  KYC, AML requirements

  , and merchant due diligence.
• Proficiency in

  Prime Platform, Flexcube

  , or other card management systems.
• Excellent

  communication, analytical, and stakeholder management skills

  .
• Knowledge of regulatory requirements and compliance standards for merchant acquiring.