Merchandiser : Brand & B2B Operations

Role & responsibilities

Strategy & Planning

• Work directly with founders to define collection strategies, launch timelines, and pricing architecture (D2C + B2B).
• Study sales data, customer feedback, and category trends in mens wear to guide product, pricing, and stocking decisions.
• Plan inventory, forecast production, and optimize supply chain for both retail and wholesale demand.
• Develop and implement growth strategies for Monotones upcoming B2B vertical, including outreach, sampling, and catalogue planning.

. Vendor & Factory Coordination

• Manage daily communication with mills, suppliers, and garment factoriesfrom sampling to bulk production.
• Negotiate costs, MOQs, timelines, and quality parameters.
• Ensure factories follow Monotones sustainability, compliance, and quality standards.
• Drive new sourcing opportunities for fabrics, trims, and mens wear developments.

Operations & Execution

• Oversee end-to-end brand operations: sourcing production QC inventory warehousing dispatch.
• Create and maintain strong SOPs across all workflows (sampling, production, QC, stock, warehouse, returns).
• Own the operational performance of the brandproblem-solving and ensuring smooth day-to-day functioning.
• Ensure Shopify online operations run smoothly, including stock syncing, order processing

B2B Sales & Partnerships (Added Requirement)

• Drive B2B sales initiatives for Monotone in the mens wear garment segment.
• Build relationships with wholesalers, retailers, uniform buyers, corporate clients, and multi-brand stores.
• Prepare B2B catalogues, pricing sheets, and sampling packs.
• Handle B2B negotiation, order booking, payment coordination, and fulfilment.
• Maintain strong follow-ups to close bulk orders and ensure repeat business.

Customer Service & Experience

• Oversee customer service for online ordersensuring quick resolution across WhatsApp, email, and calls.
• Analyze returns/exchanges to identify product gaps and improve customer experience.
• Maintain high standards of trust, quality, and reliability across all customer touchpoints.

Quality Control & Assurance

• Set QC checkpoints across sampling, production, and finishing stages.
• Ensure garments meet Monotone standards for fit, stitching, packaging, and durability.
• Implement corrective actions and reduce recurring quality issues.

Logistics & Dispatch

• Coordinate with courier partners for timely pickups and deliveries.
• Ensure packaging, invoicing, and order readiness is streamlined.
• Track RTOs and proactively reduce delivery failures.
• Ensure smooth B2B dispatches including transport coordination and documentation.
• 8.

  Cross-Functional Collaboration

• Act as the bridge between design, marketing, factories, warehousing, and sales teams.
• Keep all internal teams aligned on production status, stock levels, and delivery schedules.
• Support marketing teams by ensuring product availability for campaigns and photoshoots.
• 9.

  Continuous Improvement

• Track operations KPIs: production timelines, delivery SLAs, RTO rate, and stockouts.
• Explore new sourcing, fabrics, technologies, and cost optimization opportunities.
• Recommend automation and process enhancements to make Monotone more scalable