Membership Sales Consultant

As a Membership Specialist at UFC GYM, your role is to represent the company by providing a welcoming, informative, and entertaining experience for all members and guests. You will be responsible for driving non-members into the gym to deliver industry-leading customer service to them and existing members. Your success in this full-time position will be measured by exceeding personal revenue targets set by management. You will report directly to the Assistant Club Manager and Club Manager. Key Responsibilities: - Lead Generation & Appointment Booking: - Make a minimum of 50 follow-up calls per day. - Book and confirm a minimum of 7 appointments per day. - Enroll a minimum of 2 members per day and 2 personal coaching enrollments per week. - Achieve two units of merchandise sales per week. - Conduct external marketing, promotions, and prospecting, including off-site promotions and building relationships with local merchants. - Engage in internal marketing and prospecting by collecting leads at the point of enrollment and from the current member base through relationship building and referral tables. - Book membership appointments through productive prospecting activities and meet or exceed monthly appointment goals. - Ensure appointments translate into enough guests to meet or exceed monthly goals. - Guest Touring, Membership Presentations, & Personal Production: - Conduct tours for 100% of guests and enroll half of them in memberships (50% Closing). - Enroll 20% of guests in Personal Training. - Use the company-approved presentation for presenting membership options. - Ensure each new member meets a manager before completing the sales process. - Meet or exceed monthly sales targets for New Member Sales Revenue, Renewal Membership Sales Revenue, Personal Coaching Sales Revenue, and Merchandise Sales Revenue. - Provide the highest level of customer service to members and guests. - Assist in maintaining a clean, hygienic, and operational facility. - Accountable for saving members requesting to cancel their membership. - Customer Service: - Follow up with enrolled members to ensure expectations are exceeded. - Communicate and interact with guests with the highest level of customer service. - Assist in handling customer feedback, complaints, and incident reports. - Update members on any rescheduling or cancellation of scheduled classes. Qualifications Required: - Availability to work weekends and holidays. - Strong communication and customer service skills. - Ability to meet and exceed sales targets. - Willingness to follow all rules, regulations, and guidelines of the organization.,