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Member Success Specialist

Member Success Specialist

1 Finance

3 - 5 years

3 - 5 Lacs

Mumbai Maharashtra India

Posted:1 week ago| Platform: Foundit logo

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Skills Required

Customer Support Problem Solving member retention Service Orientation Team Collaboration

Work Mode

On-site

Job Type

Full Time

Job Description

Guiding members through their journey with 1 Finance from downloading the application to executing the personal finance advisory plan Educating members on our tools and features to enhance adoption and retention Attending to issues faced during the member lifecycle Support members via the in-app chat service, emails and over the phone throughout the member journey Resolve both routine and complex enquiries in a thorough and expeditious manner, escalating to appropriate teams and individuals as required Address member complaints in a compassionate and patient manner Strive to achieve high member satisfaction by going above and beyond and delivering a WOW member experience every time Motivate and encourage members across the member journey to maximize member satisfaction Collaborating with the rest of the team on new member-centric initiative Proactively review the user journey, find and work upon areas of improvement Excellent written and verbal communication skills Collaborative and result oriented Structured approach of thinking and execution Strong sense of service orientation and solution driven approach

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1 Finance

www.1-finance.com

Financial Technology

Finance City

50-100 Employees

105 Jobs

Key People

Alice Johnson

CEO
Bob Smith

CTO
Charlie Brown

CFO

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Member Success Specialist

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