Member Assure Care

The Member of the Assure Care Support Team at Simple Retail Solutions in Ahmedabad, Gujarat, plays a crucial role in delivering exceptional customer support. With a "We Care for You" attitude, your primary objective is to troubleshoot, diagnose, and resolve customer issues effectively. By ensuring seamless experiences with the products, you will contribute to fostering long-term customer loyalty. Each customer interaction should leave them feeling confident, valued, and supported. Your key responsibilities include handling a minimum of 10 customer interactions daily with a focus on achieving first-contact resolution. You will be responsible for researching, diagnosing, and troubleshooting technical issues, as well as following standard escalation procedures for unresolved matters. Striving for 5-star feedback in every engagement is vital, along with maintaining 100% accurate customer records in CRM tools. Additionally, you will identify recurring issues to contribute to self-service solutions or product enhancements and collaborate with development teams by sharing valuable customer insights. The ideal candidate for this role is customer-focused, enjoys helping others, and excels in ensuring customer success. Strong written and verbal communication skills are essential, along with proficiency in any regional language, such as Hindi or Gujarati. Technical aptitude to diagnose hardware and IT-related issues, as well as an understanding of profit calculations, margin reports, and accounting, is beneficial. A problem-solving mindset, time management skills, empathy, patience, and a proactive, self-motivated approach are also key attributes. Being a continuous learner who embraces feedback and contributes to team insights is highly valued. If you are interested in this opportunity, please send your CV to aadhi.nandhini@cloudtechnologiesltd.co.uk. Feel free to share this post with someone who fits this role and help them grow their career. #Hiring #CustomerSupport #RetailSolutions #TechSupport #CareerGrowth #JobOpening,