4 Empathetic Support Jobs

We are seeking smart, empathetic, and driven Psychology Interns to join our night shift user support and research team. This internship offers a frontline mental health opportunity where you will be supporting individuals in crisis, stress, or depressive states. In addition to providing support, you will have the chance to delve into research, psychology-based content creation, and explore the intersection of AI and mental wellness. If you have a talent for connecting with people, a keen interest in psychological theories, and a passion for innovating mental health care, this internship is the perfect platform for you. As a Psychology Intern, your day-to-day responsibilities will include: - Being the first point of contact for users on chat, offering empathetic support during moments of distress, depression, or crisis - Providing non-judgmental and compassionate communication that prioritizes user safety and trust - Triage and escalating complex or high-risk cases to senior psychologists - Guiding users towards appropriate tools, self-help resources, and interventions available on the Solh platform - Maintaining detailed and accurate user documentation in accordance with internal protocols - Collaborating with in-house psychologists on research, literature reviews, and data analysis - Assisting in the development and testing of new wellness frameworks, digital courses, and psychological interventions - Exploring and recommending ways to integrate AI tools into mental health research and user experience - Working with the content and psychology teams to create accessible, evidence-based digital resources such as blogs, infographics, and courses - Ensuring psychological depth and scientific accuracy while maintaining user-friendliness in all content Perks of this internship include: - Certificate upon successful completion - Mentorship from top psychologists and mental health innovators - Exposure to real-world casework and applied research - Potential pathway to a full-time role for high-performing interns About the Company: Solh Wellness is a preventive mental health platform dedicated to assisting individuals in building psychological capital by providing the tools, vocabulary, and frameworks necessary for their mental wellness journey. We are committed to ensuring that mental health support is accessible to everyone, regardless of social or economic background. Our personalized approach prioritizes tailored solutions to meet each individual's specific needs, ensuring that every person is heard, understood, and cared for.,

The Member of the Assure Care Support Team at Simple Retail Solutions in Ahmedabad, Gujarat, plays a crucial role in delivering exceptional customer support. With a "We Care for You" attitude, your primary objective is to troubleshoot, diagnose, and resolve customer issues effectively. By ensuring seamless experiences with the products, you will contribute to fostering long-term customer loyalty. Each customer interaction should leave them feeling confident, valued, and supported. Your key responsibilities include handling a minimum of 10 customer interactions daily with a focus on achieving first-contact resolution. You will be responsible for researching, diagnosing, and troubleshooting technical issues, as well as following standard escalation procedures for unresolved matters. Striving for 5-star feedback in every engagement is vital, along with maintaining 100% accurate customer records in CRM tools. Additionally, you will identify recurring issues to contribute to self-service solutions or product enhancements and collaborate with development teams by sharing valuable customer insights. The ideal candidate for this role is customer-focused, enjoys helping others, and excels in ensuring customer success. Strong written and verbal communication skills are essential, along with proficiency in any regional language, such as Hindi or Gujarati. Technical aptitude to diagnose hardware and IT-related issues, as well as an understanding of profit calculations, margin reports, and accounting, is beneficial. A problem-solving mindset, time management skills, empathy, patience, and a proactive, self-motivated approach are also key attributes. Being a continuous learner who embraces feedback and contributes to team insights is highly valued. If you are interested in this opportunity, please send your CV to aadhi.nandhini@cloudtechnologiesltd.co.uk. Feel free to share this post with someone who fits this role and help them grow their career. #Hiring #CustomerSupport #RetailSolutions #TechSupport #CareerGrowth #JobOpening,

As the Lead Academic Counselor at Saras AI Institute, you will play a crucial role in enhancing student engagement and retention through strategic initiatives aligned with our mission of providing high-quality AI education. Working closely with a team of academic counselors, faculty, and various departments, you will be instrumental in creating a supportive environment that fosters student success and satisfaction. Your key responsibilities will include designing and implementing strategies to improve student engagement, academic advising for students with diverse needs, collaborating with different departments to enhance student support processes, and utilizing data analytics to monitor student progress and implement effective interventions. Additionally, you will be involved in developing and evaluating academic support programs, ensuring compliance with institutional policies and accreditation standards, and leading the onboarding and training of new academic counselors. To excel in this role, you should possess a Master's degree in education, counseling, or a related field, along with 2-5 years of experience in academic advising, preferably in edtech or higher education. Strong interpersonal, communication, and leadership skills are essential, as well as the ability to manage multiple priorities in a fast-paced environment. Proficiency in academic management systems, CRM software, and virtual communication tools is required, along with a commitment to student success and diversity. Your success as a Lead Academic Counselor will be measured by your ability to drive enrollment and retention goals, stay informed about industry trends, and provide empathetic and personalized support to students and staff. If you are a strategic thinker with excellent problem-solving abilities and a passion for enhancing the student experience, we welcome you to join our dynamic team at Saras AI Institute.,

As the Lead Academic Counselor at Saras AI Institute, you will play a pivotal role in shaping the student experience and achieving enrollment and retention objectives. Your strategic mindset and leadership skills will be essential in guiding a team of academic counselors towards enhancing student engagement, success, and satisfaction. Your key responsibilities will include developing and implementing strategies to drive student engagement aligned with the institute's mission, providing advanced academic advising to students with diverse needs, collaborating with various departments to enhance processes supporting student success, and utilizing data analytics to make informed decisions for improving academic outcomes. You will also be responsible for designing and evaluating academic support programs, ensuring compliance with institutional policies and accreditation standards, leading the onboarding and training of new academic counselors, and working towards enrollment and retention targets set by the leadership team. To excel in this role, you should possess a Master's degree in education or a related field, along with 2-5 years of experience in academic advising, preferably in edtech or higher education. Strong interpersonal, communication, and leadership skills are crucial, as well as proficiency in academic management systems, CRM software, and virtual communication tools. Your commitment to student success, diversity, equity, and inclusion will be reflected in all aspects of academic counseling. In addition, your ability to think strategically, analyze data, leverage educational technology platforms, and provide empathetic support to students and staff will be key to your success. While familiarity with AI and related fields is desirable, it is not a mandatory requirement. Your flexibility to accommodate different time zones and student needs, including occasional evening or weekend work, will contribute to creating a student-centric environment at Saras AI Institute.,