Member Assure Care

As a Member of the Assure Care Support Team at Simple Retail Solutions, your goal is to deliver exceptional customer support by engaging with a "We Care for You" attitude. You will troubleshoot, diagnose, and resolve customer issues to ensure seamless experiences with our products, ultimately fostering long-term loyalty. Every interaction should leave customers feeling confident, valued, and supported. - Customer Engagement: Handle 10+ customer interactions daily, ensuring first-contact resolution. - Technical Support: Research, diagnose, and troubleshoot issues while providing effective solutions. - Escalation Management: Follow standard escalation procedures for unresolved issues. - Customer Satisfaction: Aim for 5-star feedback in every engagement. - CRM & Process Adherence: Maintain 100% accurate customer records in CRM tools. - Self-Help & Product Improvement: Identify recurring issues and contribute to self-service solutions or product enhancements. - Collaboration with Development Teams: Share customer insights to help developers prioritize improvements. - Empathetic Support: Ensure every customer feels heard, valued, and confident in our solutions. Ideal Candidate Profile: - Customer-Focused: Enjoy helping others and ensuring customer success. - Excellent Communicator: Strong written & verbal communication skills with a pleasing personality. - Multilingual Advantage: Proficiency in any regional language (Hindi, Gujarati, etc.) is a plus. - Technical Aptitude: Ability to diagnose hardware & IT-related issues affecting customer operations. - Retail & Business Knowledge: Understanding profit calculations, margin reports, and accounting is beneficial. - Problem-Solving Mindset: Strong troubleshooting & root-cause analysis skills. - Time Management: Proven ability to prioritize tasks in a fast-paced support environment. - Empathy & Patience: Ability to handle non-tech-savvy customers with patience and clarity. - Proactive & Self-Motivated: Take ownership of challenges and work independently without constant supervision. - Continuous Learner: Embrace feedback, self-learning, and improvement in your role. - Process-Oriented: Appreciate quality interactions, document experiences, and contribute insights to the team. If you are interested, send your CV to aadhi.nandhini@cloudtechnologiesltd.co.uk. If you know someone who fits this role, share this post and help them grow their career.,