MEGA WALK IN AT WNS For O2C Billing & Collections

Role & responsibilities

Preferred candidate profile

Location : Pune

Shift Timing : Night Shift

Designation : Sr Associate and Lead Associate.

Kindly find below Job Description for your referance

To handle Accounts Receivable Global operations.

Key Accountabilities:-

Billing:

• Generate, review, and issue accurate customer invoices based on contractual agreements and sales orders.
  
• Ensure timely processing of billing in accordance with company policies and customer requirements.
  
• Coordinate with Sales, Customer Service, and Revenue Recognition teams to validate billing data.
  
• Monitor unbilled revenue and resolve discrepancies to ensure timely billing.

Collections:

• Manage a portfolio of customer accounts to ensure timely payments.
  
• Proactively contact customers via email and phone to follow up on past-due invoices.
  
• Investigate and resolve disputes or billing issues affecting collections.
  
• Escalate problematic accounts and collaborate with Sales, Legal, and Management to resolve payment issues.
  

Reporting and Compliance:

• Prepare regular aging reports, cash forecasts, and collection metrics.
  
• Assist with month-end close activities related to billing and receivables.
  
• Ensure compliance with internal controls, company policies, and relevant accounting standards (e.g., GAAP, IFRS).
  
• Maintain accurate and updated customer account information.

Responsible for end to end OTC (Customer Set up, order release, credit analysis, claims and disputes, collections)

Ability to work and perform in pressure

Need to ensure that daily productivity are met

Should perform all activities with the SLA

Team player

Internal and External Stake Holders Management

Process Improvements-

Accounting Knowledge-

To achieve all the key Performance Indicators as set by the Team manager

To be willing to work in all shifts (including nights)-

Adhere to reasonable operational requests from the management-

To attend all meetings and trainings as per requirements-

Good knowledge of accounting

OTC resource must have excellent spoken or written communication skills'