Mega openings for Customer Service in Bangalore, International Voice Exp is must

Job Title: Customer Service Executive / Customer Support Representative

Location: Bangalore (On-site).

Job Summary:

We are hiring a Customer Service Executive with 14 years of experience to manage customer interactions and ensure high levels of customer satisfaction. The role involves handling customer queries through calls, emails, and chat while maintaining service quality and operational efficiency.

Roles & Responsibilities:

• Handle inbound and outbound customer interactions via voice, email, and chat.

• Resolve customer queries, complaints, and service requests effectively.

• Maintain accurate customer records in CRM systems.

• Ensure adherence to service quality standards and SLAs.

• Escalate complex issues to the relevant internal teams.

• Provide timely follow-ups and ensure issue closure.

• Maintain professionalism, empathy, and clear communication.

• Meet productivity, quality, and customer satisfaction targets.

Eligibility / Experience:

• Graduate in any discipline.

• 14 years of experience in Customer Service / Customer Support.

• Good verbal and written communication skills.

• Comfortable working in shifts (if applicable).

Compensation & Benefits:

• CTC:

• Performance incentives.

• Health insurance.

• PF & statutory benefits.

• Paid leaves.

• Learning & growth opportunities.