Medical Receptionist

Role Summary

Serve as the first point of contact for patients and visitors, manage front-desk operations, appointments, calls, and basic billing while ensuring a smooth, professional patient experience.

Key Responsibilities

• Greet patients/visitors, verify appointments, and manage walk-ins.
• Answer and route phone calls/WhatsApp queries; provide basic information on services, timings, and doctors’ availability.
• Schedule, reschedule, and confirm appointments; maintain daily appointment calendar.
• Patient registration: capture demographics, upload IDs/reports, create/maintain EMR files.
• Coordinate patient flow with nursing/OT/diagnostic teams to minimize wait times.
• Billing & cash handling: generate invoices, collect payments, process UPI/card/cash, maintain daily cash/collection report.
• Manage front-desk email and maintain inquiry/lead log.
• Assist in insurance TPA documentation (if applicable) and share estimates as guided.
• Maintain reception area hygiene; manage token/queue system and waiting area announcements.
• Coordinate with vendors/couriers; handle document dispatch, reports, and receipts.
• Support basic admin tasks: stationery/stock tracking, file management, and daily closing reports.
• Escalate patient feedback/complaints promptly to the clinic manager.

Must-Have Skills

• Excellent communication in English and Hindi.
• Strong customer service and telephone etiquette.
• Basic computer skills (MS Office/Google Sheets).
• Accurate data entry, attention to detail, and time management.
• Calm under pressure; ability to multitask during peak hours.

Qualifications

• Graduate or 12th pass with relevant experience.
• Prior front-desk/reception experience (Added benefit if prior experience in healthcare/hospital/clinic)

Job Types: Full-time, Permanent

Pay: From ₹15,000.00 per month

Work Location: In person

Expected Start Date: 01/09/2025