Medallia Administrator

Job title:

Medallia administrator (role supporting global cx program)

This role supports global CX product owners on all Medallia Experience Cloud (MEC) functionalities deployment and run phase among all operating markets in multiple countries.

Responsibilities:

• Configuration of different tasks in Medallia Experience Cloud (covering surveying, email invitations, reporting and user management) in the already programmed measurement structure and dashboards requested by technical implementation lead, based on provided materials/ instructions and in alignment to platform best practices
• Coordination of the sending process and correctness of country level prepared organizational and invitation files (for manually operating countries).
• Coordination of the URL/email masks enablement process for all involved markets. Close cooperation with digital CX lead to ensure alignment with the already existing and planned digital measurement structure.
• Collaboration with the whole CX team and Medallia's support to troubleshoot and resolve any technical issues that may arise during and after the implementation process. Stay up-to-date with MEC features and developments introduced in the platform by the producer.
• Proactively propose optimisations and fixes in how the program is functioning. Requirements:
• Proficient knowledge of Medallia Experience Cloud, based on previous professional experience with the platform
• Attention to detail
• Strong communication and interpersonal skills
• Strong problem-solving abilities
• English language proficiency