MCA Quality Business Risk and Control

The MCA Quality Assurance team, an essential component of the Central Controls MCA team dedicated to overseeing the enterprise-wide Manager Control Assessment program, aims to uphold quality standards within the program. The primary goal is to ensure that management can trust the MCA insights by maintaining timely, accurate, and comprehensive data. As a part of the expanding global team in Central Controls, this role involves conducting quality assurance reviews of the MCA program across the organization. Key responsibilities include challenging the quality of MCA standards, procedures, and practices, confirming adherence to established standards, validating non-MCA data sources in MCA, recommending actions to address operational weaknesses, and identifying execution errors for remediation. Your responsibilities will encompass various phases of Quality Assurance Review throughout all Business and Functions. This includes drafting QA Review scripts, gathering necessary data, executing QA Review scripts, identifying common themes, conducting root cause analysis, providing status updates on reviews, and maintaining thorough documentation. To excel in this role, you must demonstrate personal accountability in delivering meaningful outcomes efficiently. The qualifications include 7+ years of relevant experience in Business Risk and Control, sound ethical judgment, inquisitive problem-solving skills, understanding of operational risk management, effective communication abilities, and proficiency in MS Office. This position falls under the Risk Management job family, specifically within Business Risk & Control. It is a full-time role that requires skills such as Credible Challenge, Data Analysis, Laws and Regulations, Management Reporting, Policy and Procedure, Referral and Escalation, Risk Controls and Monitors, Risk Identification and Assessment, and Risk Remediation. For candidates with disabilities requiring accommodations for the application process, please refer to Citis" Accessibility guidelines. To understand equal employment opportunities at Citi, view the EEO Policy Statement and the Know Your Rights poster.,