Marketplace Operations Analyst

Target

4 - 9 years

7 - 8 Lacs

bengaluru

Posted:2 days ago| Platform:

Apply

Skills Required

business process operational support operations analyst b2b excel business studies process operations management powerpoint monitoring

Work Mode

Work from Office

Job Type

Full Time

Job Description

Mange partner service and support for incoming requests via multiple communication methods: examples include email/case management, calls, and online chat
Respond to and resolve partner questions and issues through incident recognition, research and isolation, resolution, escalation and follow up.
Monitor order pipeline and collaborate with external and internal partners to resolve issues pertinent to aged orders
Manage and process returns and payment disputes from external partners
Monitor partner metrics/KPIs (key performance indicators) and work collaboratively with partners not meeting expectations to improve performance
Drive small to medium partner experience enhancement projects
Provide periodic reports of partner performance and returns dispute analysis and insights

REQUIREMENTS

Graduate within a field of Business Studies
At least 4 years experience in onboarding, service or support roles in digital, business-to-business (B2B), or other customer/client facing industry
Strong collaboration skills, with a demonstrated ability to partner with stakeholders at all levels of the organization
Keen attention to detail
Strong problem solving and logical reasoning abilities
Proficient in MS Excel and MS PowerPoint
Ability to analyze data using MS Excel and Domo
Strong interpersonal, verbal, presentation and written communication skills
Able to manage multiple priorities, and work with speed and accuracy

More Jobs at Target

Principal Engineer - SAP

Bengaluru

6 - 10 yrs

INR 15 - 19 Lacs

Sr Data Engineer

Bengaluru

3 - 6 yrs

INR 9 - 13 Lacs

Sr Engineer Java

Bengaluru

4 - 7 yrs

INR 10 - 14 Lacs

Sr Product Ops Analyst

Bengaluru

3 - 6 yrs

INR 7 - 11 Lacs

Category Planner Target Plus-3

Bengaluru, Karnataka

Experience: Not specified

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.