Marketing Support Executive

Quantum Leap

1 - 6 years

1 - 3 Lacs

bengaluru

Posted:-1 days ago| Platform:

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Skills Required

outbound interpersonal skills project management social media customer support executive marketing support executive ms office business intelligence customer engagement crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

A Marketing Support Executive is responsible for keeping track of customer journeys, interacting with customers across channels and platforms, and coordinating with all internal stakeholders such as Client Servicing, sales, marketing, community management, Business Intelligence and so on, in order to keep fine-tuning the customer s experience
A Marketing Support Executive will be someone whose expertise results in excellent customer relationship management and a positive brand image
Also, the candidate should be open to travel and work during weekends
(Compensatory off will be provided)Job Type:Permanent (On-site)Location:Bangalore
Language: English and HindiAcademic Qualification:Any GraduatePreferred Experience: 1 year experience as a Customer Support Executive
[u]Desired Skills:[/u]Extensive experience in gathering and interpreting customer experience information
Knowledge of online customer engagement platforms and channels
Proficiency in MS Office, Zoom and CRM software s
Exceptional interpersonal skills and a client-centered approach
Great organizational and time management abilities
Superb communication, collaboration, and problem-solving skills
Strong empathy
Collaboration and project management
Speed, flexibility and agility in implementation
Identifying customer needs, desires, problems and taking proactive steps to maintain positive experiences
Ensuring the strategies are aligned to the larger business goals and outcomes
Reaching out to customers through outbound calls as per requirement
Serving as the primary point of contact by Responding to customer queries in a timely and effective manner, via phone, email, social media applications
Analyzing customer feedback and preparing reports
Documenting processes and logging customer compliments and complaints
Keeping informed of industry trends and new CRM technologies
Should be able to put themselves in the customer s shoes, so they can figure out how something affects the customer and effectively predict their reaction

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