Marketing Manager

Job Description

Position Overview: We are seeking an experienced and organized Retail Operations Manager with a jewelry industry background to oversee day-to-day store operations. This position offers an exciting opportunity to lead and optimize the operations of a luxury jewelry store while delivering exceptional customer experiences. This role requires strong leadership, multitasking abilities, and a customer-focused approach to support business goals. Key Responsibilities: Oversee inventory processes, including stock monitoring, audits, and replenishments, to ensure accuracy and prevent discrepancies. Develop, implement, and enforce Standard Operating Procedures (SOPs) to streamline retail operations. Create and manage staff schedules, mentor team members, and ensure optimal coverage during store hours. Act as the primary point of contact (POC) for store operations, resolving pending issues and coordinating with internal teams. Enhance customer satisfaction by addressing inquiries, resolving complaints, and building lasting relationships. Monitor store performance metrics, provide reports to management, and recommend improvement strategies. Ensure compliance with industry standards, safety regulations, and brand guidelines. Required Skills & Qualifications: Proven experience in retail operations, preferably in the jewelry or luxury goods sector. Strong knowledge of inventory management and retail processes. Excellent leadership, communication, and problem-solving skills. Proficiency in creating and implementing SOPs. Ability to handle multiple responsibilities and work efficiently under pressure. Familiarity with POS systems and inventory software is a plus.