Marketing Engagement Analyst

 About The Role  

Skill required: Marketing Operations - Customer Insight & Marketing Analytics

Designation: Marketing Engagement Analyst

Qualifications:Any Graduation

Years of Experience:3 to 5 years
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Responsible for fostering strong relationships with partners and ensuring seamless collaboration to enhance the overall customer experience. This role supports the coordination and alignment of partner activities with organizational objectives, focusing on delivering value through effective communication, operational excellence, and continuous improvement. The Partner Coordinator serves as a vital link between internal teams and external partners, driving efficiency and consistency in partner engagements.

What are we looking for? Customer Experience, or a related field. Experience 3-5 years of experience in partner coordination, customer experience, or relationship management. Proficiency in CRM and partner management tools. Strong data analysis and reporting skills, including experience with tools such as Excel, Power BI, or similar platforms. Familiarity with customer experience principles and practices. Knowledge of contract management and compliance requirements. . Exceptional communication and interpersonal skills to build trust and collaboration with partners. Strong organizational and time management abilities to handle multiple priorities effectively. Analytical mindset with a focus on problem-solving and continuous improvement. Adaptability and resilience in a dynamic work environment. Team-oriented approach with a commitment to delivering excellent customer experiences.

Roles and Responsibilities:

Build and maintain positive relationships with partners, acting as the primary point of contact for operational and strategic coordination. Coordinate day-to-day activities with partners to ensure alignment with agreed service levels, deliverables, and timelines. Track and analyze partner performance against key metrics, providing regular reports and feedback to stakeholders. Proactively identify and resolve issues impacting partner operations or customer experience, escalating when necessary. Work closely with internal teams, including customer service, marketing, and operations, to align partner activities with business objectives. Identify opportunities to streamline processes and enhance partner collaboration, implementing best practices and innovative solutions. Ensure all partner activities adhere to organizational policies, industry standards, and regulatory requirements. Support the onboarding of new partners and provide training on organizational tools, processes, and expectations.
 Qualification Any Graduation