Market Support

As a Sr. Executive in Market Support at Lotus Dairy Products Private Limited, you will play a crucial role in ensuring the satisfaction of stakeholders by effectively managing and resolving market complaints. Your responsibilities will include: - Registering and documenting incoming complaints - Assigning unique identification numbers - Conducting detailed investigations to determine root causes - Analyzing complaint data - Collaborating with internal teams for investigations and reports - Identifying and implementing corrective and preventative actions - Communicating clearly with complainants regarding the status of their complaints - Coordinating with regulatory bodies - Preparing for audits related to complaint handling Additionally, you will: - Stay updated on changes in regulations - Analyze complaint data to identify trends and recurring issues - Generate trend reports and metrics for management review - Identify areas for product or process improvement based on complaint data - Coordinate product recalls or mock recalls when necessary - Provide training to other staff on complaint handling procedures - Contribute to the development and improvement of complaint handling processes To excel in this role, you should have: - A Graduate or Post Graduate degree in Dairy Technology, Food Technology, or a similar field - 3-4 years of experience in handling market complaints or a similar role - Proficiency in MS Office, data analysis tools, and relevant technologies for tracking complaints and generating reports - Excellent communication skills - Active listening skills - Ability to efficiently manage multiple complaints while prioritizing tasks for timely resolution Join Lotus Dairy Products Private Limited and be a part of a dedicated team committed to the well-being of all stakeholders.,