Market Support

As a Sr. Executive in Market Support at Lotus Dairy Products Private Limited, you will play a crucial role in ensuring the satisfaction of our stakeholders by effectively managing and resolving market complaints. Your responsibilities will include registering and documenting incoming complaints, assigning unique identification numbers, conducting detailed investigations to determine root causes, analyzing complaint data, and collaborating with internal teams for investigations and reports. You will also be responsible for identifying and implementing corrective and preventative actions, communicating clearly with complainants regarding the status of their complaints, coordinating with regulatory bodies, and preparing for audits related to complaint handling. Additionally, you will stay updated on changes in regulations, analyze complaint data to identify trends and recurring issues, generate trend reports and metrics for management review, and identify areas for product or process improvement based on complaint data. You will also coordinate product recalls or mock recalls when necessary, provide training to other staff on complaint handling procedures, and contribute to the development and improvement of complaint handling processes. To excel in this role, you should have a Graduate or Post Graduate degree in Dairy Technology, Food Technology, or a similar field, along with 3-4 years of experience in handling market complaints or a similar role. Proficiency in MS Office, data analysis tools, and relevant technologies for tracking complaints and generating reports is essential. You should also possess excellent communication skills, be an active listener, and be adept at efficiently managing multiple complaints while prioritizing tasks for timely resolution. Join us at Lotus Dairy Products Private Limited and be a part of a dedicated team committed to the well-being of all our stakeholders.,