Key Responsibilities: Team Leadership & Management: Lead, mentor, and manage a team of QA engineers and testers responsible for the development, execution, and reporting of software tests. Build and maintain a high-performing QA team by providing coaching, training, and career development opportunities. Set clear performance goals, monitor progress, and conduct regular performance reviews for team members. Allocate resources effectively to ensure timely delivery of quality software and optimal team productivity. Foster a collaborative environment, working closely with product management, development, and customer support teams to deliver high-quality software solutions. Quality Assurance Strategy & Execution: Develop and implement comprehensive QA strategies, processes, and best practices for supply chain solution software applications. Oversee the creation of detailed test plans, test cases, and test scripts for functional, regression, performance, and security testing. Ensure that automated and manual testing efforts are aligned with product requirements, release schedules, and quality goals. Identify key quality metrics and regularly report on test progress, defect trends, and overall product quality to senior management. Cross-Functional Collaboration: Collaborate with development teams to ensure software requirements are well-defined and understood, and that testing efforts are aligned with business goals. Work with product managers and other stakeholders to identify and prioritize test cases based on risk and business impact. Participate in sprint planning, daily standups, and review meetings to ensure testing is aligned with agile development cycles. Test Automation & Tools Management: Lead the effort to implement and maintain automated testing frameworks and ensure their integration with continuous integration/continuous deployment (CI/CD) pipelines. Evaluate and recommend new testing tools and technologies to improve the efficiency and effectiveness of the QA process. Ensure automated tests are scalable, reusable, and maintainable, with the goal of reducing manual testing efforts. Defect Management & Continuous Improvement: Manage the defect lifecycle, ensuring defects are tracked, prioritized, and resolved in a timely manner. Drive root cause analysis of defects and implement corrective and preventive actions to improve software quality. Continuously evaluate and improve QA processes and methodologies to enhance product quality, testing efficiency, and team effectiveness. Customer & Stakeholder Communication: Act as the primary point of contact for all QA-related matters and communicate status updates, risks, and issues to senior management and stakeholders. Collaborate with customer-facing teams to understand customer feedback and requirements, ensuring that software meets customer expectations and industry standards. Skills that must have in the Ideal Candidate: A degree in Computer Science, Engineering, Information Technology, or a related field is preferred. Relevant certifications are a plus. Strong leadership and people management skills with the ability to motivate and guide large teams in fast-paced environments. Expertise in QA methodologies, including functional, regression, load, and performance testing. Experience with test automation frameworks and tools as well as CI/CD integration tools. Strong problem-solving skills with the ability to identify issues, analyze root causes, and implement corrective actions. Excellent communication skills, with the ability to clearly articulate testing progress, risks, and issues to both technical and non-technical stakeholders. Proficient in bug tracking and test management tools (e.g., Jira, TestRail, Quality Center, etc.).
