Mandarin Customer Service Representative

Role Overview: As a Mandarin Customer Service Representative, you will be primarily responsible for providing frontline customer support and technical support via inbound or outbound through various contact methods such as phone, Chat, Email. Your role will involve providing information about products and services, assisting with processing orders, responding to customer complaints, ensuring customer retention, and troubleshooting issues. You will be expected to efficiently assist customers, be a flexible problem solver, and demonstrate confidence in troubleshooting. In situations where you lack sufficient information to resolve customer queries, you will be responsible for conducting thorough investigations. Your communication skills should be patient, empathetic, and effective to navigate a busy work environment while staying focused. Key Responsibilities: - Handle customer support and technical support-related questions of customers and partners - Provide prompt, reliable, and accurate information to customers while adjusting communication style to match the pace and technical level of the customer - Assist customers with information about products and services following relevant call handling protocols - Ensure timely resolution of customer contacts while upholding high-quality standards in every interaction - Assist customers or escalate service-related issues as per the appropriate department and client's processes - Maintain compliance with customer Data Privacy and Security Policy - Maintain positive communication with team members, customers, and partners Qualifications Required: - High school diploma or equivalent - Previous experience in BPO, Customer Service, and/or technical account management - Good command of written and spoken English and Mandarin (Speech, Written, Reading, Comprehension) - Demonstrated track record showcasing the skills and qualities mentioned in the job description - Knowledge of US Insurance Note: The job description does not include any additional details about the company.,