Mandarin Customer Service Representative | FINJO N1089

As a Mandarin Customer Service Representative, you will be primarily responsible for providing

frontline customer support and/or technical support via inbound or outbound through various

contact methods i.e., phone, Chat, Email. You will provide information about products and

services, help with processing orders, respond to customer complaints, customer retention,

and troubleshoot issues. A Customer Service Representative is a role where you efficiently help

customers, you are a flexible problem solver, and are confident at troubleshooting. You

investigate if you do not have enough information to resolve customer queries. At the same

time, you are patient, empathetic, and very communicative, and have the capacity to stay

focused in a busy work environment.

Key Tasks and Responsibilities

Responsible for handling customer support and technical support-related questions of

customers and partners

Provide prompt, reliable, and accurate information to customers while maintaining

effective communications by adjusting to the pace and technical level of the customer

Help customers with information about the products and services, using relevant call

handling protocols outlined in the Procedures

Responsible for ensuring contact resolution in a timely manner, while maintaining the

highest level of quality in every customer interaction

Assist customers or escalate service-related issues to the appropriate department in

accordance with the clients processes and procedures

Ensure compliance to customer Data Privacy and Security Policy

Communicate positively with team members, customers, and other partners

Requirements Skills / Attributes Required

To perform this job successfully, an individual must be able to perform each essential

duty satisfactorily. The requirements listed below are representative of the knowledge,

skill, and/or ability required.

Highly customer-focused.

Excellent communication skills (both written and oral), with the ability to communicate

professionally and confidently in English at all levels.

Excellent organizational skills

Good attention to detail

Excellent problem-solving skills, Technical

Good Knowledge of Microsoft Office products Behavioral:

Working Collaboratively

Planning & Organizing

Positive conduct

Qualifications EDUCATION and/or EXPERIENCE

At least a High school diploma or equivalent

Previous experience in BPO and Customer Service, and/or technical account

Have a proven track record demonstrating the skills and qualities outlined in this

document.

Languages: Good command of written and spoken English and Mandarin (Speech, Written,

Reading, Comprehension)

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