Mandarin Customer Service Representative | FINJO N1089

As a Mandarin Customer Service Representative, you will be primarily responsible for providing
frontline customer support and/or technical support via inbound or outbound through variouscontact methods i.e., phone, Chat, Email. You will provide information about products andservices, help with processing orders, respond to customer complaints, customer retention,and troubleshoot issues. A Customer Service Representative is a role where you efficiently helpcustomers, you are a flexible problem solver, and are confident at troubleshooting. Youinvestigate if you do not have enough information to resolve customer queries. At the sametime, you are patient, empathetic, and very communicative, and have the capacity to stayfocused in a busy work environment.Key Tasks and ResponsibilitiesResponsible for handling customer support and technical support-related questions ofcustomers and partnersProvide prompt, reliable, and accurate information to customers while maintainingeffective communications by adjusting to the pace and technical level of the customerHelp customers with information about the products and services, using relevant callhandling protocols outlined in the ProceduresResponsible for ensuring contact resolution in a timely manner, while maintaining thehighest level of quality in every customer interactionAssist customers or escalate service-related issues to the appropriate department inaccordance with the clients processes and proceduresEnsure compliance to customer Data Privacy and Security PolicyCommunicate positively with team members, customers, and other partnersRequirements Skills / Attributes RequiredTo perform this job successfully, an individual must be able to perform each essentialduty satisfactorily. The requirements listed below are representative of the knowledge,skill, and/or ability required.Highly customer-focused.Excellent communication skills (both written and oral), with the ability to communicateprofessionally and confidently in English at all levels.Excellent organizational skillsGood attention to detailExcellent problem-solving skills, TechnicalGood Knowledge of Microsoft Office products Behavioral:Working CollaborativelyPlanning & OrganizingPositive conductQualifications EDUCATION and/or EXPERIENCEAt least a High school diploma or equivalentPrevious experience in BPO and Customer Service, and/or technical accountHave a proven track record demonstrating the skills and qualities outlined in thisdocument.Languages: Good command of written and spoken English and Mandarin (Speech, Written,Reading, Comprehension)

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