About The Role We are looking for a proactive and detail-oriented Assistant Manager Software Support & IT to join our dynamic team. Responsibilities This role focuses on providing technical support for ERP or business applications, especially within the NBFC (Non-Banking Financial Company) domain. The ideal candidate will play a key role in ensuring smooth system functionality, resolving client issues, and collaborating with internal teams to enhance software Responsibilities : Provide end-to-end support for ERP/business applications, including installation, configuration, and usage guidance Troubleshoot technical issues and escalate complex problems to the development team when necessary Respond promptly and professionally to customer queries and concerns Maintain detailed documentation of support issues, resolutions, and best practices Collaborate with product, development, and QA teams to identify, track, and resolve software defects Assist in refining support workflows and contribute to the creation of internal knowledge bases Stay updated with evolving technologies and industry best practices relevant to ERP systems And NBFC & Skills Bachelors degree in Computer Science, Information Technology, or a related field 12 years of experience in providing technical support for ERP or business applications (experience in the NBFC domain is a strong advantage) Proficiency in SQL, APIs, and web-based technologies Strong analytical and problem-solving abilities Excellent verbal and written communication skills Ability to work collaboratively in a team-oriented environment Familiarity with cloud platforms (AWS, Azure, etc.) is a plus Recent graduates with strong technical aptitude and an interest in application support may also be Join Us ? Opportunity to work in a fast-growing sector with a dynamic and innovative team Exposure to cutting-edge business and financial technologies Room for professional development and growth within the organization (ref:hirist.tech) Show more Show less