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Nissan Technical Centre
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Manager - Training, NMIPL

Manager - Training, NMIPL

Nissan Technical Centre

2 - 8 years

|

11 - 15 Lacs

Posted:23 hours ago| Platform:

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Skills Required

root cause analysis sales customer satisfaction kpi pdca mis preparation management complaint management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Make strategy for Q-VOC Sales & AS KPI achievement
Plan actions based on the strategy
Get the actions implemented through stake holders
Review the effectiveness of actions

Customer complaint Management

Capture the customer VOC through various sources like CEC, Email, letters SM
Analyse the complaints & do the root cause analysis
Plan strategy to reduce complaints through proactive actions & improve customer satisfaction
Create visibility on VOC

CEC Management

Manage & periodic review of CEC process and PDCA with CEC Team.
Launch Customer feedback survey for CEC.

MIS

Prepare MIS for CQ.
Co-ordinate with region team for various activities related to CQ

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Nissan Technical Centre

Automotive

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