Manager Technology Support

The position of Manager Technology Support - Oracle Webcenter, SOA, Oracle Fusion Middleware in Gurgaon requires an experienced individual with 10 to 15 years of total software industry experience, including at least 5 years in managing support/delivery teams. As a support manager, you will be responsible for overseeing all aspects of production support for multiple applications in the Finance portfolio. This includes incident resolution, proactive mitigation, change & problem management, and ensuring compliance with all agreed SLAs and requirements. Additionally, you will lead the planning and delivery of production changes and enhancements within agreed timelines to maintain production stability. The ideal candidate should have a strong understanding of ITIL practices related to application/technology support. You will work closely with various stakeholders, coordinate resources, set milestones, assign responsibilities, and monitor progress to ensure the successful delivery of support services. Technical leadership, mentoring team members, and effective communication with both internal and external stakeholders are key aspects of this role. Key Responsibilities: - Ownership of support services for Finance applications - Ensuring 24x5 operation of Finance applications - Representing the team during high-impact incidents and problem review processes - Functional and line management - Managing capacity to guarantee service availability - Reporting on service availability, project progress, and service improvements - Executing the service continuity plan - Building and maintaining effective working relationships - Prioritizing functionality with business customers to deliver business benefits - Distributing work across the support team - Assisting team members for their success - Liaising with technical and business stakeholders across different geographical locations Required Skills and Experience: - Experience in Oracle WebCenter (Capture/Imaging, BPM/SOA) and Oracle Middleware Fusion/Oracle BI (OBIEE) - Industry experience in IT/Computers-Software - Education background in B.Sc/B.Com/M.Sc/MCA/B.E/B.Tech If you meet the above requirements and are passionate about managing technology support for critical applications, please reach out to us at jobs@augustainfotech.com for further consideration.,