Manager Technology Support

As a Manager Technology Support focusing on Oracle Webcenter, SOA, and Oracle Fusion Middleware, your role will involve overseeing the support services for multiple applications within the Finance portfolio. Your responsibilities will include ensuring compliance with ITIL practices, managing incident resolution, change & problem management, and maintaining production stability while meeting agreed SLAs and requirements. You will be expected to plan and deliver production changes and enhancements within specified timelines, coordinate resources and stakeholders, and communicate progress effectively. **Key Responsibilities:** - Own support services for Finance applications - Ensure 24x5 operation of Finance applications - Represent the team during high impact incidents and problem review processes - Provide functional and line management - Offer technical leadership and mentorship to team members - Manage capacity to guarantee service availability - Report on service availability, project progress, and service improvements - Execute the service continuity plan - Build and maintain effective relationships internally and externally - Prioritize functionality with business customers for delivering business benefits - Distribute work across the support team - Assist team members for their success - Liaise with technical and business stakeholders across different geographical locations **Required Skills and Experience:** - 10 years of total software industry experience with at least 5 years in managing support/delivery teams - Extensive work experience with Oracle WebCenter (Capture/Imaging, BPM/SOA) and Oracle Middleware Fusion/Oracle BI (OBIEE) - Education background in B.Sc/B.Com/M.Sc/MCA/B.E/B.Tech Please note that the company details were not provided in the job description. As a Manager Technology Support focusing on Oracle Webcenter, SOA, and Oracle Fusion Middleware, your role will involve overseeing the support services for multiple applications within the Finance portfolio. Your responsibilities will include ensuring compliance with ITIL practices, managing incident resolution, change & problem management, and maintaining production stability while meeting agreed SLAs and requirements. You will be expected to plan and deliver production changes and enhancements within specified timelines, coordinate resources and stakeholders, and communicate progress effectively. **Key Responsibilities:** - Own support services for Finance applications - Ensure 24x5 operation of Finance applications - Represent the team during high impact incidents and problem review processes - Provide functional and line management - Offer technical leadership and mentorship to team members - Manage capacity to guarantee service availability - Report on service availability, project progress, and service improvements - Execute the service continuity plan - Build and maintain effective relationships internally and externally - Prioritize functionality with business customers for delivering business benefits - Distribute work across the support team - Assist team members for their success - Liaise with technical and business stakeholders across different geographical locations **Required Skills and Experience:** - 10 years of total software industry experience with at least 5 years in managing support/delivery teams - Extensive work experience with Oracle WebCenter (Capture/Imaging, BPM/SOA) and Oracle Middleware Fusion/Oracle BI (OBIEE) - Education background in B.Sc/B.Com/M.Sc/MCA/B.E/B.Tech Please note that the company details were not provided in the job description.