Manager- Student Support

Designation: Manager- Student Support

Role Overview: The role focuses on managing and resolving student and partner grievances within defined timelines,ensuring effective closure and high satisfaction. It involves close coordination with KAMs and PMs, monitoring tickets in the University Management System, and driving timely follow-ups to avoiddelays.

Key Responsibilites:

• Overseeing and managing student and partner grievances to ensure timely closure andsatisfactory resolution.
• Managing ticket generation and tracking to streamline grievance handling and avoid delays.
• Acting as the primary point of contact for grievance-related communication with students andpartners, ensuring professional and empathetic interaction.
• Maintaining follow-up until grievances are fully closed with proper resolution and ensuringno pending cases cross the defined timeline.

Qualifications & Skills Required:

• Postgraduate degree in any stream.
• 8–10 years of experience in student support, student services, or welfare roles.
• Strong communication, interpersonal, and problem-solving skills.
• Strong understanding of student grievance mechanisms, academic operations, and university systems.
• Proficiency in university management systems (UMS), ticketing platforms, and MS Office tools.

Job Location: Salt Lake, Sector 5, Kolkata

About Medhavi Skills University: Medhavi Skills University (MSU) is a government-notified private skills university established undera State Act in Sikkim, dedicated to promoting quality skill education and entrepreneurship integratedwith higher education. As a pioneering institution in the convergence of the skilling ecosystem withhigher education, MSU aligns with the National Education Policy, 2020 (NEP 2020). Recognized bythe UGC and established in 2021, MSU collaborates with industries and Skill Development Institutesto offer work-integrated courses, embedding on-the-job internships and training within the curriculum.MSU is a recognized Awarding Body under the National Council for Vocational Education &Training (NCVET) and is empanelled with the Directorate General of Training (DGT). As an anchoruniversity partner with the National Skill Development Corporation (NSDC) and the ProjectManagement Unit (PMU) of NSDC International, MSU is committed to preparing youth for the futureworkspace by co- working with industry partners to design and implement demand-driven programs.

About MSU WISE: Medhavi Skills University (MSU) has launched the WISE initiative to enhance employability andsupport job creation by equipping individuals with industry-relevant theoretical knowledge and on the-job training. This initiative fosters collaborative efforts between MSU and various industries,creating a mutually beneficial relationship. Through the concept of "Industry as Campus," studentsgain a competitive edge by acquiring practical skills directly from industry experts. For industries, thispartnership results in better employee retention, reduced attrition rates, and increased productivity. Bycollaborating with over 100+ industry and skill partners, including prominent names like NIFDGlobal, IHG, AEQUS, iACE, AIHBA, WLRS Ireland, NHQ Studios, B4M Entertainments, and IGJ,MSU is making significant strides towards closing the skill gap. This approach not only enhancesemployability but also promotes entrepreneurship across diverse sectors, ultimately contributing to askilled and capable workforce. For more information, visit https://msu.edu.in/wise/

Job Type: Full-time

Pay: ₹30,000.00 - ₹40,000.00 per month

Work Location: In person