Manager – Solutions Activation & Automation

Location – Hyderabad #LI Hybrid

About the Role:

We are looking for a Manager to join the Solutions Activation team and support ‘Associate Director - Solutions Activation’ in driving operational efficiency, process standardization, and automation initiatives within pharma marketing operations. This role will manage projects, collaborate with cross-functional teams, and ensure successful implementation of innovative solutions.

Key Responsibilities:

• Support and conduct process deep dives to identify automation opportunities and improve operational efficiency.
• Manage projects related to Gen AI / Agentic AI automation, process standardization, optimization, and adherence across workflows.
• Support and manage onboarding for accelerated/automated processes and lead change management initiatives.
• Collaborate with Acceleration and Activation Leads to implement process updates, new systems, and innovative solutions.
• Document key business requirements into clear specifications with KPIs, align with stakeholders, and support agile project management.
• Review test cases and training materials, oversee UAT, and provide Hypercare support post-implementation.
• Deliver regular and transparent project updates and assist in preparing executive-level presentations for senior leadership.
• Experience with pharma omnichannel platforms is a must (experience with pharma content approval, Digital Asset Management (DAM) is a plus).

Essential Requirements:

• Bachelor’s degree in Business, Operations, or related field (Master’s preferred).
• 6+ years experience in pharma marketing operations (experience process management, automation, or operational excellence is preferred).
• Familiarity with pharma content approval workflows, DAM platforms (Veeva Promomats, Aprimo, etc), and Martech platforms (Veeva, SFMC, Drupal, etc)
• Strong knowledge of agile methodologies, change management, and documentation best practices.
• Excellent stakeholder management and communication skills.
• Strong problem-solving and analytical skills.
• Excellent communication and collaboration skills.
• Pro-active in handling complex situations & problems
• Ability to work under tight deadlines and manage multiple projects simultaneously.

Commitment to Diversity and Inclusion:

Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.

Accessibility and accommodation:

Novartis is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e-mail to diversityandincl.india@novartis.com and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture

Benefits and Rewards: Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards