Summary
The Manager – Solutions Activation & Automation, based in Hyderabad, supports the Associate Director in driving operational efficiency, process standardization, and automation within the US Studio Operations – Solutions Activation team. This role manages projects, collaborates with cross-functional teams, and ensures the successful implementation of innovative solutions. Key responsibilities include identifying automation opportunities, leading change management, documenting business requirements, and overseeing user acceptance testing and post-implementation support. The position requires strong stakeholder management, agile project management skills, and experience with pharma content approval and digital asset management platforms would be a plus. Candidates should have a bachelor’s degree (master’s preferred), 8–10 years of relevant experience, and excellent communication skills.
About The Role
Location – Hyderabad Hybrid
About The Role:
We are looking for a
Manager
to join the Solutions Activation team and support ‘Associate Director - Solutions Activation’ in driving operational efficiency, process standardization, and automation initiatives within pharma marketing operations. This role will manage projects, collaborate with cross-functional teams, and ensure successful implementation of innovative solutions.
Key Responsibilities:
- Support and conduct process deep dives to identify automation opportunities and improve operational efficiency.
- Manage projects related to Gen AI / Agentic AI automation, process standardization, optimization, and adherence across workflows.
- Support and manage onboarding for accelerated/automated processes and lead change management initiatives.
- Collaborate with Acceleration and Activation Leads to implement process updates, new systems, and innovative solutions.
- Document key business requirements into clear specifications with KPIs, align with stakeholders, and support agile project management.
- Review test cases and training materials, oversee UAT, and provide Hypercare support post-implementation.
- Deliver regular and transparent project updates and assist in preparing executive-level presentations for senior leadership.
- Experience with pharma omnichannel platforms is a must (experience with pharma content approval, Digital Asset Management (DAM) is a plus).
Essential Requirements:
- Bachelor’s degree in Business, Operations, or related field (Master’s preferred).
- 6+ years experience in pharma marketing operations (experience process management, automation, or operational excellence is preferred).
- Familiarity with pharma content approval workflows, DAM platforms (Veeva Promomats, Aprimo, etc), and Martech platforms (Veeva, SFMC, Drupal, etc)
- Strong knowledge of agile methodologies, change management, and documentation best practices.
- Excellent stakeholder management and communication skills.
- Strong problem-solving and analytical skills.
- Excellent communication and collaboration skills.
- Pro-active in handling complex situations & problems
- Ability to work under tight deadlines and manage multiple projects simultaneously.
Commitment To Diversity And Inclusion:
Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.
Accessibility And Accommodation:
Novartis is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e-mail to diversityandincl.india@novartis.com and let us know the nature of your request and your contact information. Please include the job requisition number in your message.
Why Novartis:
Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture
Benefits and Rewards:
Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards
