JOB PURPOSE To work for customer experience enhancement by handling end to end programs with business stakeholders through partners and cross functional teams PRINCIPAL ACCOUNTABILITIES Visualize emerging business needs and plan digital and Service readiness roadmap. Manage Program and Drive the deployment & roll out of the program with Business stakeholders, through partners, Cross functional teams. Drive business KPIs through Digital Intervention through Cost effective, efficient and Productive out of box solutions Conceptualize Business Ideas into POCs (Proof of concepts) & finalizing solutions for pipeline/ identified projects Internal Clients Field Manpower (NEXA & Arena), Other Ser HO departments a) Qualifications MBA with B.Tech /BE b) Work Experience 2-7 years BEHAVIORAL COMPETENCIES Effective Communication, Influential & Negotiation Skill Target Orientation & Pressure Handling Ability Sense of Accountability and Responsibility TECHNICAL COMPETENCIES MSIL Product & Competition Knowledge Consumer Behavior + Market Trend Understanding Financial Acumen

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Manager - Service Marketing