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Manager Service Management

Manager Service Management

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Tesco

3 - 8 years

5 - 10 Lacs

bengaluru

Posted:3 hours ago| Platform:

Apply

Skills Required

service management due diligence smo performance management project management analytical medical insurance business solutions stakeholder management counselling

Work Mode

Work from Office

Job Type

Full Time

Job Description

About the role

Scope of work includes standardized service areas / lines with limited volatility & limited change mgmt, practices

Work with partners across geographies for multiple verticals within function to implement SMO approach

Ensure service improvement plans are tracked & brought to closure

SPOC to liaison with the customer in case of any issue or concern related to service delivery across the function

Establish and maintain relationships with customer, suppliers & third party vendors

Have the potential to interact and participate in functional Leadership meetings

Responsible for any update/change in the Master Service Agreements

Work with GPOs and ops team to understand the change in process and its impact on services

Define, agree & Implement any change in the Service management delivery across the layers of hierarchy

Promote a culture of CI and ensuring all process are documented

Create, agree and drive the key guidelines/approach to a incremental transition

Define, agree & periodically review the Service governance mechanism across the layers

Through regular and systematic reporting analyze and highlight any irregularities in service delivery

End to end ownership of service reporting and governance rigor through problem and performance management

Following our Business Code of Conduct and always acting with integrity and due diligence

What is in it for you

As a result, our colleagues enjoy a unique, differentiated, market- competitive reward package, based on the current industry practices, for all the work they put into serving our customers, communities and planet a little better every day.

Our Tesco Rewards framework consists of pillars - Fixed Pay, Incentives, and Benefits.

Total Rewards offered at Tesco is determined by four principles - simple, fair, competitive, and sustainable.

Salary -

Your fixed pay is the guaranteed pay as per your contract of employment.

Performance Bonus -

Opportunity to earn additional compensation bonus based on performance, paid annually

Leave & Time-off -

Colleagues are entitled to 30 days of leave (18 days of Earned Leave, 12 days of Casual/Sick Leave) and 10 national and festival holidays, as per the company s policy.

Making Retirement Tension-FreeSalary -

In addition to Statutory retirement beneets, Tesco enables colleagues to participate in voluntary programmes like NPS and VPF.

Health is Wealth -

Tesco promotes programmes that support a culture of health and wellness including insurance for colleagues and their family. Our medical insurance provides coverage for dependents including parents or in-laws.

Mental Wellbeing -

We offer mental health support through self-help tools, community groups, ally networks, face-to-face counselling, and more for both colleagues and dependents.

Financial Wellbeing -

Through our financial literacy partner, we offer one-to-one financial coaching at discounted rates, as well as salary advances on earned wages upon request.

Save As You Earn (SAYE) -

Our SAYE programme allows colleagues to transition from being employees to Tesco shareholders through a structured 3-year savings plan.

Physical Wellbeing -

Our green campus promotes physical wellbeing with facilities that include a cricket pitch, football field, badminton and volleyball courts, along with indoor games, encouraging a healthier lifestyle.

You will be responsible for

Refer to "About the Role"

You will need

Functional domain experience - Finance operations.
Understanding of Service management principles and frameworks
MS Office (excel,powerpoint, sharepoint etc)
Adv Analytical Ability
Stakeholder management
Project management tools and techniques
ITIL certification is preferable
End to end working knowledge of domain
Working in cross functional environment

Tesco Business Solutions:

Established in 2017, Tesco Business Solutions (TBS) has evolved from a single entity traditional shared services in Bengaluru, India (from 2004) to a global, purpose-driven solutions-focused organisation. TBS is committed to driving scale at speed and delivering value to the Tesco Group through the power of decision science. With over 4,400 highly skilled colleagues globally, TBS supports markets and business units across four locations in the UK, India, Hungary, and the Republic of Ireland. The organisation underpins everything that the Tesco Group does, bringing innovation, a solutions mindset, and agility to its operations and support functions, building winning partnerships across the business. TBSs focus is on adding value and creating impactful outcomes that shape the future of the business. TBS creates a sustainable competitive advantage for the Tesco Group by becoming the partner of choice for talent, transformation, and value creation.

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Manager Service Management

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

Salary -

Performance Bonus -

Leave & Time-off -

Making Retirement Tension-FreeSalary -

Health is Wealth -

Mental Wellbeing -

Financial Wellbeing -

Save As You Earn (SAYE) -

Physical Wellbeing -

Tesco Business Solutions:

More Jobs at Tesco