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Delhivery
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Manager- Service Centre Operations

Manager- Service Centre Operations

Delhivery

3 - 6 years

4 - 6 Lacs

bhiwandi

Posted:13 hours ago| Platform:

Apply

Skills Required

logistics operations supply chain operations inbound logistics outbound logistics transport operations warehouse operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & Responsibilities:

Ensures end to end smooth running of logistics operations for the zone/area
Adhere and enforce all operational procedures and policies, also ensures timely audit is

conducted.

Responsible for all the SLA's & TAT are maintained.
Responsible for reduction in cost and increase in productivity for the region.
Finalization of LTL sites, manpower, fleet, training, resource planning specifically for big sale

events l.

Handles the continuous improvement projects w.r.t., cost service and employee productivity
Maintenance of all the operational budgets
Supervises activities pertaining to vendor for the upcoming new client
Ensures customer satisfaction and reduces client escalation by monitoring that the queries,

issues & grievances are taken care of within time.

Heading the new initiatives like involving 3rd party for the distribution of shipments wherever

there are less number of packages

Impart behavioral & soft skills training to the team as and when required.
Monitoring security parameters across region and ensures no unlawful activity occurs

Education:

- Minimum Graduate, Engineer and/or MBA preferred.

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