Manager-SDWAN

Tata Communications

6 years

0 Lacs

pune maharashtra india

Posted:5 days ago| Platform:

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Skills Required

mpls security engineering architecture escalation wan drive monitoring network analyze data optimization support triage management documentation training

Work Mode

On-site

Job Type

Full Time

Job Description

Job Description:

Hands on 6 years of experience all services and solutions delivered to Enterprise customers, including diagnosing, and resolving complex technical issues in MPLS, SDWAN, Security domain.
The role acts as a conduit between customers and other teams such as engineering, architecture etc. for any issue resolution.
This is an operational role, responsible for delivering results that have a direct impact on day-to-day operations and capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles.
Act as the technical escalation point for all SD-WAN-related issues within the operations team.
Own and drive the end-to-end assurance of SD-WAN services including performance monitoring, fault resolution, and root cause analysis.
Work closely with NOC, engineering, vendors, and customer teams to ensure network availability and SLA adherence.
Analyze network performance data and recommend optimization actions and corrective measures.
Lead or support incident triage, change implementation, and problem management initiatives.
Ensure proper documentation of configurations, standard operating procedures (SOPs), and best practices.
Assist in knowledge transfer and training of L2 teams for continuous skill upliftment.

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