Manager-SDWAN

Role Overview: You will leverage your 6 years of hands-on experience to deliver services and solutions to Enterprise customers, focusing on diagnosing and resolving complex technical issues in MPLS, SDWAN, and Security domains. As the main conduit between customers and various teams, you will play a crucial role in issue resolution and ensuring smooth operations on a day-to-day basis. Your responsibilities will include instructing professional or technical staff, reviewing their work quality, acting as the technical escalation point for SD-WAN-related issues, and driving end-to-end assurance of SD-WAN services. Key Responsibilities: - Act as the technical escalation point for all SD-WAN-related issues within the operations team. - Own and drive the end-to-end assurance of SD-WAN services including performance monitoring, fault resolution, and root cause analysis. - Collaborate with NOC, engineering, vendors, and customer teams to ensure network availability and SLA adherence. - Analyze network performance data and provide recommendations for optimization and corrective actions. - Lead or support incident triage, change implementation, and problem management initiatives. - Ensure proper documentation of configurations, standard operating procedures (SOPs), and best practices. - Assist in knowledge transfer and training of L2 teams for continuous skill upliftment. Qualifications Required: - 6 years of hands-on experience in delivering services and solutions to Enterprise customers. - Proficiency in diagnosing and resolving complex technical issues in MPLS, SDWAN, and Security domains. - Strong communication skills and ability to work effectively with cross-functional teams. - Experience in driving operational results with a direct impact on day-to-day operations. - Capability to instruct professional or technical staff and review the quality of their work. - Knowledge of network performance monitoring, fault resolution, and root cause analysis. - Familiarity with incident triage, change implementation, and problem management processes. - Ability to document configurations, SOPs, and best practices effectively. (Note: No additional company details were provided in the job description.),