Manager Regulatory Promotions Operations

Roles & Responsibilities:

• Manages 10 Staff of Associates and Sr. Associates responsible for the core services
• Preform staff mid-term and annual performance review and annual goal setting
• Manges staff performance
• Ensure business continuity by managing the onboarding and offboarding processes for transitioning staff
• Oversee staff resource allocation and assignments and ensures that all Service Level Agreements (SLAs) are meeting or exceeding their targets
• Responsible for annual workforce planning based on expected USBO demand
• Ensures process consistency across all services provided
• Trains staff on new procedures and system functions as they are rolled out across the RPMC department
• Provide Project Management support to key initiatives or continuous improvement projects.
• Collaborate with leaders to identify skill gaps and performance improvement opportunities
• Establish a vision for fostering a culture of continuous learning and development

Required Knowledge and Skills:

• Deep experience in leading
• Coaching, Mentoring and Counseling
• Ability to be flexible and manage change
• Regulatory requirements
• Scheduling
• Project Management
• Change Management
• Problem solving
• Excellent written/oral communication skills and attention to detail
• Must demonstrate strong leadership skills in a team environment which requires negotiation, persuasion, collaboration, and compliance judgment
• Proven experience with Veeva PromoMats system including the
• Proven experience in leading a team with multi service operations with the ability to step in an help their team when needed.

Preferred Knowledge and Skills:

• Deep understanding of Pharmaceutical promotional Medical, Legal, Regulatory (MLR) review process and compliance requirements
• Strong skill in the use of the Veeva PromoMats System
• Deep understanding of good compliance practices

Basic Education and Experience:

Master s degree and 4 years of related experience

OR

Bachelor s degree and 6 years of related experience

OR

Associate s degree and 10 years of related experience

Preferred Education and Experience:

• Bachelor or Mater Degree with the relevant experience
• Experience working in a Regulatory Promotions of Marketing Operations organization

AIN working hours for this position:

• This position supports the Regulatory Promotion and Material Compliance activities serving Amgen s US Business Operations and thus the AIN working hours will need to be flexible with occasional overnight work time when needed to support product launches and new indications.